Hello, thank you for using Howly.
Can you send me a list of error message codes please?
Error code E04 means that the FINE cartridge in your printer is not installed correctly
Also it could mean a paper jam
Here's the list of Canon printer errors:
https://ij.manual.canon/ij/webmanual/Manual/All/TS3100%20series/EN/NTR/ntr_t_07_01_c.html
Please scroll down at that page to check the list
Do you have any additional questions I can help you with?
Thanks. I have printed off the list of error codes. The printer actually belongs to an elderly friend at another address so I will need to check the ink settings as the cartridges are installed correctly. I will come back to you if I need to. Thank you.
Sure, take your time!
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