Created: January 18, 2023

I purchased a refurbished laptop and the screen does not fill the entire field

I have about 2 inches of black on each side. Top and Bottom are ok. The colors are not very bright they are very dull.
Last Edit: January 18, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Tell me, please, what is the version of Windows on that laptop?
Customer Reply
11
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Try to change the Display Resolution Via Settings:
1. Click Windows 11's Start menu button.
2. Select Settings to bring up that app's window.
3. Click the Display navigation option on the System tab.
4. Next, click the Display resolution drop-down menu shown directly below.
5. Choose an alternative resolution setting there. Check if you have Recommended option
Customer Reply
Done
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Did you choose Recommended option?
Customer Reply
Yes now i have a full screen. But my color is not quite as bright as it should be. What can i di to brighten up the color.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
So the black sides gone and it ok now, right?
Customer Reply
I think we are good now thank youso much.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please, try to calibrate your monitor:
Select the Start button, then enter settings. Select Settings > Display. At the top of the Display screen, select your built-in display. Select HDR or Use HDR, then select Display calibration for HDR video.
Customer Reply
It says HDR is not supported
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you see an option to calibrate your screen?
Customer Reply
No
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Are you using this laptop at the moment?
Customer Reply
Its on, im talking to you on my phone
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Can you provide me with a screenshot of that window?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 7063263
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5304777
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you for screenshots
Customer Reply
Your welcome
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please, try to adjust brightness this way:
Press and hold the Fn key, and then simultaneously press the F8 key to brighten the screen.
Customer Reply
Thank you its much better
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Is everything Ok now?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Is there anything else I can help you with?
Customer Reply
Not to ifht. I appreciate your help.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I am so pleased to see your issue got resolved!

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