Updated: March 20, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I purchased a refurbished laptop and the screen does not fill the entire field

I have about 2 inches of black on each side. Top and Bottom are ok. The colors are not very bright they are very dull.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Tell me, please, what is the version of Windows on that laptop?

Customer Replay


Try to change the Display Resolution Via Settings:

  1. Click Windows 11's Start menu button.
  2. Select Settings to bring up that app's window.
  3. Click the Display navigation option on the System tab.
  4. Next, click the Display resolution drop-down menu shown directly below.
  5. Choose an alternative resolution setting there. Check if you have Recommended option
Customer Replay


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Did you choose Recommended option?

Customer Replay

Yes now i have a full screen. But my color is not quite as bright as it should be. What can i di to brighten up the color.

So the black sides gone and it ok now, right?

Customer Replay

I think we are good now thank youso much.

Please, try to calibrate your monitor:
Select the Start button, then enter settings. Select Settings > Display. At the top of the Display screen, select your built-in display. Select HDR or Use HDR, then select Display calibration for HDR video.

Customer Replay

It says HDR is not supported

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Do you see an option to calibrate your screen?

Customer Replay


Are you using this laptop at the moment?

Customer Replay

Its on, im talking to you on my phone

Can you provide me with a screenshot of that window?

Customer Replay

Visitor uploaded: image.jpg
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Size: 7063263
Visitor uploaded: image.jpg
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Size: 5304777

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Thank you for screenshots

Customer Replay

Your welcome

Please, try to adjust brightness this way:
Press and hold the Fn key, and then simultaneously press the F8 key to brighten the screen.

Customer Replay

Thank you its much better

Is everything Ok now?

Customer Replay


Is there anything else I can help you with?

Customer Replay

Not to ifht. I appreciate your help.

I am so pleased to see your issue got resolved!

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