Hello, thank you for contacting Holwy! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Customer Reply
same here
Did you restart it?
Customer Reply
I tried, it won’t do anything at all
Press and hold Ctrl + Alt + Shift + r. Select Restart.
Customer Reply
it has no power
Is it charged?
Customer Reply
I used the shortcut after clicking on the time. To shut it down.
it’s almost never unplugged
it’s almost never unplugged
Okay, can you turn it back on?
Customer Reply
Not at all, that’s why I asked what to do
the power button isn’t doing anything at all. Am I supposed to hold the power button for a second or more?
the power button isn’t doing anything at all. Am I supposed to hold the power button for a second or more?
Yes, please hold it for 5secs
Customer Reply
Okay.
nothing happened
nothing happened
Try again, pressing for more seconds.
Customer Reply
can I take out the battery and put it back in?
Yes.
Customer Reply
ok then, please hold on
Sure.
Customer Reply
I don’t have any access to the battery
I think I have just wasted my Chromebook
I think I have just wasted my Chromebook
I will do my best to help. Let us check if the battery is charging correctly by unplugging your Pixelbook from a power outlet, waiting 60 seconds, then plugging back in. (Usually, you'll see a light turn on.) If your Pixelbook is charging, let it charge for at least 30 minutes.
Customer Reply
ok, give me a second
Sure.
Customer Reply
alright, I’ve plugged in the charger cord and the color of the light is white
Now, try turning on the laptop.
Press the power button.
Press the power button.
Customer Reply
Including holding the button down, nothing is happening
Is the laptop charging?
Do this > While pressing and holding the Refresh key button, tap the Power button.
Do this > While pressing and holding the Refresh key button, tap the Power button.
Customer Reply
the light is on and white, I can’t see any other proof the thing is charging
Noted, do the above thing now.
Customer Reply
Ok, what are you calling the refresh key?
It looks like a round arrow.
Customer Reply
Ok brb
Does it work?
Customer Reply
We Got It!!
Perfect.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
it’s asking me to sign in to my Chromebook
Please do it.
Customer Reply
No thank you. I was panicking a teensy bit
It is okay.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no thank you, you’ve been great!
I am so pleased to see your issue got resolved!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
you too
😊
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