Updated: March 18, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I introduced Linux Penguin to my chrome OS

Part of the process is to restart my Google pixel book. My chromebook will not start back up. What can I do to power up?
author



Hello, thank you for contacting Holwy! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

author


Nice to meet you, *****

Customer Replay


same here

author


Did you restart it?

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I tried, it won’t do anything at all

Customer Replay


Press and hold Ctrl + Alt + Shift + r. Select Restart.

author


it has no power

Customer Replay


Is it charged?

author


I used the shortcut after clicking on the time. To shut it down.
it’s almost never unplugged

Customer Replay


Okay, can you turn it back on?

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Not at all, that’s why I asked what to do
the power button isn’t doing anything at all. Am I supposed to hold the power button for a second or more?

Customer Replay


Yes, please hold it for 5secs

author


Okay.
nothing happened

Customer Replay


Try again, pressing for more seconds.

author


can I take out the battery and put it back in?

Customer Replay


Yes.

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ok then, please hold on

Customer Replay


Sure.

author


I don’t have any access to the battery
I think I have just wasted my Chromebook

Customer Replay


I will do my best to help. Let us check if the battery is charging correctly by unplugging your Pixelbook from a power outlet, waiting 60 seconds, then plugging back in. (Usually, you'll see a light turn on.) If your Pixelbook is charging, let it charge for at least 30 minutes.

author


ok, give me a second

Customer Replay


Sure.

author


alright, I’ve plugged in the charger cord and the color of the light is white

Customer Replay


Now, try turning on the laptop.
Press the power button.

author


Including holding the button down, nothing is happening

Customer Replay


Is the laptop charging?
Do this > While pressing and holding the Refresh key button, tap the Power button.

author


the light is on and white, I can’t see any other proof the thing is charging

Customer Replay


Noted, do the above thing now.

author


Ok, what are you calling the refresh key?

Customer Replay


It looks like a round arrow.

Customer Replay


Does it work?

author


We Got It!!

Customer Replay


Perfect.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

author


it’s asking me to sign in to my Chromebook

Customer Replay


Please do it.

author


No thank you. I was panicking a teensy bit

Customer Replay


It is okay.
Is there anything else I can do for you today?

author


no thank you, you’ve been great!

Customer Replay


I am so pleased to see your issue got resolved!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay


😊

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