Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What Windows do you have?
i have no idea, my son said to tell you it’s a chrome book
What troubleshooting have you done so far?
I unplugged the power cord hoping it would go dead but it has an amazing battery and still hasn’t died. I also tried holding the power button but that didn’t work either
Ok. Got it
Have you followed this instruction?
I can’t turn it off. I’ve removed anything connected to it. I can’t get at the battery or hard drive. I just held the off button for 30 seconds and it is off I think the blue light is out now.
Ok, *****
You should restart your PC several times.
I wasn’t holding the start button long enough.
So I should turn it on and off a few times?
Yes, please, try
I did it 3 times and it worked.
Is your laptop loading now?
yes it is working good now
Great, *****
Is there anything else I can do for you today?
That’s everything, thank you so much.
I am so pleased to see your issue got resolved!
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