Updated: March 31, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I have an acer laptop that I can’t shut off and it has a black screen

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What Windows do you have?

Customer Replay

i have no idea, my son said to tell you it’s a chrome book


What troubleshooting have you done so far?

Customer Replay

I unplugged the power cord hoping it would go dead but it has an amazing battery and still hasn’t died. I also tried holding the power button but that didn’t work either

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Ok. Got it
Have you followed this instruction?

  • Turn off your laptop.
  • Remove the AC adapter cable, hard drives, battery, and any other attached peripheral devices.
  • Press and hold the Power button for 30 seconds and release. Your laptop will boot up and turn off during this time period.
  • Put your battery back in and plug the charger. Then don’t plug anything else.
  • Press the Power button as normal to turn on your laptop.
Customer Replay

I can’t turn it off. I’ve removed anything connected to it. I can’t get at the battery or hard drive. I just held the off button for 30 seconds and it is off I think the blue light is out now.

Ok, *****
You should restart your PC several times.

Customer Replay

I wasn’t holding the start button long enough.
So I should turn it on and off a few times?

Yes, please, try

Customer Replay

I did it 3 times and it worked.

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Is your laptop loading now?

Customer Replay

yes it is working good now

Great, *****
Is there anything else I can do for you today?

Customer Replay

That’s everything, thank you so much.

I am so pleased to see your issue got resolved!

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