Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Tell me, please, what do you see on the screen when it asks for the password?
Tell me, please, what do you see on the screen when it asks for the password?
Customer Reply
My full name and underneath sign in
Do you use Microsoft account with your Dell or a local one?
Customer Reply
Microsoft
Still learning thats why I'm a problem
Still learning thats why I'm a problem
1. Visit the Microsoft password recovery page - https://account.live.com/ResetPassword.aspx
2. Enter the email address you used to create your Microsoft account and click Next.
3. Select which option to send the verification code to a backup email address or phone number and click Next.
4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
5. Select "Get code".
6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.
2. Enter the email address you used to create your Microsoft account and click Next.
3. Select which option to send the verification code to a backup email address or phone number and click Next.
4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
5. Select "Get code".
6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.
Customer Reply
When do I do this on my laptop. I did all this on my phone
Did you reset the password for your Microsoft account?
Customer Reply
Yes, on my phone
Please, try to log in to your laptop now with the new password
Customer Reply
So that's what I do, I've changed the password so many times and did not realize I do pw on laptop.
You've just changed it, right?
Customer Reply
This is still a learning process for me. I haven't got into my lap top yet
Yup
Yup
Try to enter it on your laptop
Customer Reply
Thank you, I'm in
Great!
Is there anything else I can help you with?
Is there anything else I can help you with?
Customer Reply
I think I'm ok now. Thank you.
We are glad that you have resolved your issue using Howly!
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