Updated: March 24, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I forgot my password to my Dell laptop.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Tell me, please, what do you see on the screen when it asks for the password?

Customer Replay

My full name and underneath sign in


Do you use Microsoft account with your Dell or a local one?

Customer Replay

Still learning thats why I'm a problem

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  1. Visit the Microsoft password recovery page - https://account.live.com/ResetPassword.aspx
  2. Enter the email address you used to create your Microsoft account and click Next.
  3. Select which option to send the verification code to a backup email address or phone number and click Next.
  4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
  5. Select "Get code".
  6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.
Customer Replay

When do I do this on my laptop. I did all this on my phone

Did you reset the password for your Microsoft account?

Customer Replay

Yes, on my phone

Please, try to log in to your laptop now with the new password

Customer Replay

So that's what I do, I've changed the password so many times and did not realize I do pw on laptop.

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You've just changed it, right?

Customer Replay

This is still a learning process for me. I haven't got into my lap top yet

Try to enter it on your laptop

Customer Replay

Thank you, I'm in

Is there anything else I can help you with?

Customer Replay

I think I'm ok now. Thank you.

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