Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Tell me, please, what do you see on the screen when it asks for the password?
My full name and underneath sign in
Do you use Microsoft account with your Dell or a local one?
Microsoft
Still learning thats why I'm a problem
When do I do this on my laptop. I did all this on my phone
Did you reset the password for your Microsoft account?
Yes, on my phone
Please, try to log in to your laptop now with the new password
So that's what I do, I've changed the password so many times and did not realize I do pw on laptop.
You've just changed it, right?
This is still a learning process for me. I haven't got into my lap top yet
Yup
Try to enter it on your laptop
Thank you, I'm in
Great!
Is there anything else I can help you with?
I think I'm ok now. Thank you.
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