Hello, thank you for using Howly.
Would you also be so kind as to tell me when did the problem first occur on your Asus laptop?
yesterday, after I restarted my laptop because it was slow
Got it, and have you tried restarting it again yet?
yes, I did many times, and if I press in the setting 'start troubleshoot, it's says that they can't find any
Also, the sound doesn`t appear whether you are using headphones or regular speaker?
I haven't tried to connect to any, I will try to connect to headphones
Kindly try to connect them and let me know the outcome, okay?
okay, thank you
on the headphones is working, but when I disconnect it't off again
Okay, got it.
Are you currently using Windows 10 or Windows 11?
yes
windows 10
Amazing, thank you so much *****!
it's says 'no output device found '
Got it, thank you so much for taking your time and checking it!
Here are the first three steps:
found it
You are doing such a great job! Can you see 'Update drivers' button?
yes
Kindly click on that and select 'Search automatically for drivers'
it's says I need to restart my laptop for the update. thank you so much for your help
Amazing! And thank you for following the instructions!
Is there anything else I can do for you today?
no, thank you for your help
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!