Updated: March 23, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I don't have sound on my ASUS ZenBook

Hello, thank you for using Howly.
Would you also be so kind as to tell me when did the problem first occur on your Asus laptop?


Customer Replay

yesterday, after I restarted my laptop because it was slow

Got it, and have you tried restarting it again yet?

Customer Replay

yes, I did many times, and if I press in the setting 'start troubleshoot, it's says that they can't find any

Also, the sound doesn`t appear whether you are using headphones or regular speaker?

Customer Replay

I haven't tried to connect to any, I will try to connect to headphones

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Kindly try to connect them and let me know the outcome, okay?

Customer Replay

okay, thank you
on the headphones is working, but when I disconnect it't off again

Okay, got it.
Are you currently using Windows 10 or Windows 11?

Customer Replay

windows 10

Amazing, thank you so much *****!

  1. Kindly, right-click the speaker icon in the Windows taskbar and choose Sounds to enter the audio preferences.
  2. Select the Playback tab, then find the device you want to use.
  3. If you don’t see it, try right-clicking and checking Show Disabled Devices.
Customer Replay

it's says 'no output device found '

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Got it, thank you so much for taking your time and checking it!
Here are the first three steps:

  1. In your Search bar type "Device manager", then go ahead and left-click on it.
  2. Look for 'Audio Input and Output'
  3. Select 'Speakers' and right-click on that.
    Once you fulfill these steps, please, let me know.
Customer Replay

found it

You are doing such a great job! Can you see 'Update drivers' button?

Customer Replay


Kindly click on that and select 'Search automatically for drivers'

Customer Replay

it's says I need to restart my laptop for the update. thank you so much for your help

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Amazing! And thank you for following the instructions!
Is there anything else I can do for you today?

Customer Replay

no, thank you for your help

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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