
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!

Sorry, are you trying to channge the cartridges in your printer?
Customer Reply
No just setting up a new printer

Okay, so why do you need to deal with the print heads, *****?
Customer Reply
Its a brand new printer. I am trying to follow the setup instructions. I want to insert the print heads into the printer but cannot see where they fit

I see
Sorry, did you remove the print head, *****?
Sorry, did you remove the print head, *****?
Customer Reply
No. Its a new printer. They are being inserted for the frist time as part of the setup. The first step is to open the print head locking cover but I cannot see where it is

Okay
Please, follow the instructions below to insert the print head:
Put a new print head in the print head holder. Install the print head "L" on the left and the print head "R" on the right.
Close the print head locking cover to lock the print head into place. Push down the print head locking cover until it clicks.
Please, follow the instructions below to insert the print head:
Put a new print head in the print head holder. Install the print head "L" on the left and the print head "R" on the right.
Close the print head locking cover to lock the print head into place. Push down the print head locking cover until it clicks.
Customer Reply
The instructions are far from clear but I have worked it out. Thanks

Is there anything else I can do for you today?
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