Updated: June 04, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

Canon TS5150 printer not responding using usb cable

Short summary:

  1. Please select the Start button, then select Settings >Devices >Printers & scanners.
  2. Then select Add a printer or scanner.
  3. Then choose the one you want to use, and select Add device.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Sorry, what do you mean by 'not responding'?

Customer Replay

When I select a document to print from my laptop to the Canon TS5150 I am getting a dialogue message saying Printer not responding

image

author


Understood, thank you!

Customer Replay

I have loaded the drivers from the Canon website

banner 3
author

Got it

Customer Replay

And it printed a test page successfully

author

*****, did you try to re-add the printer in your computer's settings?

Customer Replay

No

author

Okay, do you use it with your Mac?

Customer Replay

No
The Mac is not compatible as it is too old

banner 6
author

Got it
Do you use it on WIndows?

Customer Replay

Yes

author

Got it
Please select the Start button, then select Settings >Devices >Printers & scanners.

Customer Replay

OK

author

Take your time!
Please, let me know when you're done with that.

Customer Replay

Done it

banner 9
author

Good
Please, follow the steps below:

  1. Now double left click on the printer icon
  2. Double left click on "see what's printing"
  3. Left click on printer (situated on the top left of the box)
  4. Left click on cancel all documents.
  • Return to "devices & printers"

Is everything clear with the provided instruction?

Customer Replay

Yes done

author

Good
Then right click on the printer icon > left click on "remove device"

Customer Replay

Done that no printers showing

author

Okay, thank you
Please re-connect the USB cable to the printer

Customer Replay

Done it

author

Great
Now please try to print anything

Customer Replay

No printers installed
Don't we need to add a printer

author
Top answer

Usually, it recognizes it on its own, *****
But let's do it manually

  1. Please select the Start button, then select Settings >Devices >Printers & scanners.
  2. Then select Add a printer or scanner.
  3. Then choose the one you want to use, and select Add device.
Customer Replay

It has found the Canon but thinks it is attached to the Imac

author

Sorry, is your printer connected to iMac?

Customer Replay

I don't understand why as it is not connected to the Mac

author

Okay, why do you think it's attached to your iMac?
You said Windows found the printer

Customer Replay

The laptop is not connected to Imac

author

Okay
Did you manage to connect the printer to your PC?

Customer Replay

I have now got the laptop to find the Canon but showing Driver unavailable

author

Is it the same computer as before?

Customer Replay

Yes the laptop. Am now again downloading drivers from Canon website

author

Okay
Take your time!
Please, keep me apprised.

Customer Replay

Will do

author

Thank you, *****!
How is it going, *****?

Customer Replay

Drivers installed now downloading user manual. Test page printed OK. Waiting to try another print test

author

Got it
Please try to print anything except for the test page

Customer Replay

All OK. Many thanks

author

I'm happy that you managed to get it resolved, *****!
Is there anything else I can do for you today?

Customer Replay

No thanks

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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Comments

2 comments
Grace Green
Invalid Date
I've tried connecting my Canon printer to my computer using a USB cable, but it's not responding at all. I've checked the connections and made sure the printer is powered on, but still no luck. This is quite frustrating 😞
1 reply
  1. Scott
    Invalid Date
    Grace Green, Have you tried using a different usb cable or connecting the printer to a different usb port on your computer?

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