Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Print Dr can't find the printer
I understood
Try to clear and reset the print spooler:
In the search box on the taskbar, type services, and then select Services in the list of results.
Select the Standards tab, and then double-click Print Spooler in the list of services.
Select Stop, and then select OK.
In the search box on the taskbar, enter %WINDIR%system32spoolprinters, select %WINDIR%system32spoolPRINTERS in the list of results, and then delete all files in the folder.
In the search box on the taskbar, search for services, and then select Services in the list of results.
Select the Standards tab, and the double-click Print Spooler in the list of services.
Select Start, select Automatic in the Startup Type box, and then select OK.
Please, keep me posted
Try to clear and reset the print spooler:
In the search box on the taskbar, type services, and then select Services in the list of results.
Select the Standards tab, and then double-click Print Spooler in the list of services.
Select Stop, and then select OK.
In the search box on the taskbar, enter %WINDIR%system32spoolprinters, select %WINDIR%system32spoolPRINTERS in the list of results, and then delete all files in the folder.
In the search box on the taskbar, search for services, and then select Services in the list of results.
Select the Standards tab, and the double-click Print Spooler in the list of services.
Select Start, select Automatic in the Startup Type box, and then select OK.
Please, keep me posted
Customer Reply
There were no pending print jobs. The spooler stopped and started normally.
I see
Did it help you at all?
Did it help you at all?
Customer Reply
No. Sorry. HPPSD r still can't find the printer. I have a new download of the printer drivers. Should I uninstall and reinstall them?
Please, try to install and uninstall them
And keep me posted
And keep me posted
Customer Reply
OK
Thanks! Im here for you anytime
Customer Reply
Reinstalled drivers. No connection still. How do I force a factory reset on the printer?
1 Take out the cartridges.
2 Unplug the power cord from the printer & wall.
3 Wait for 30 seconds.
4 Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to
a surge protector.
5 Insert the cartridges back into the printer.
2 Unplug the power cord from the printer & wall.
3 Wait for 30 seconds.
4 Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to
a surge protector.
5 Insert the cartridges back into the printer.
Customer Reply
Hang on...
Take your time
Customer Reply
Done 1. Done 2. Done 3.
Great! You are going well
Customer Reply
Done 4. Done 5.
Did it help?
Customer Reply
I have gone through the printer setup wizard. Still can't find the printer. I have checked the USB connection - OK. The printer/scanner DID work several days ago...
I see
First, run the printer's offline troubleshooter in the Help program. Getting help automatically runs diagnostics and takes the correct steps to solve most printer problems.
First, run the printer's offline troubleshooter in the Help program. Getting help automatically runs diagnostics and takes the correct steps to solve most printer problems.
Customer Reply
Another laptop successfully connected wirelessly. I'll try wireless from this PC.
Ok, and please keep me posted
Customer Reply
Still trying to connect via wireless.
I see
Take your time
Take your time
Customer Reply
Printer shows red wireless icon. USB is never able to connect
I see
Do you have any other usb?
Do you have any other usb?
Customer Reply
I have moved the USB from a 4-port hub to the spare USB port on the PC. No effect
i see
thank you for this information
thank you for this information
Customer Reply
On the 4-port hub I have an external SSD and mouse dongle
Did the wireless connection with your printer and laptop work?
Customer Reply
No. Printer setup app and HPPSDr both can't see the wireless
I see
Please, try to do the following steps
Click the Start button> Settings> Devices> Printers & scanners.
Open scanners & printers settings
Select the printer, and then click the Open Queue button.
Under Document Name, select all documents from the list, and then click Document and click Cancel.
Please, try to do the following steps
Click the Start button> Settings> Devices> Printers & scanners.
Open scanners & printers settings
Select the printer, and then click the Open Queue button.
Under Document Name, select all documents from the list, and then click Document and click Cancel.
Customer Reply
SUCCESS! Using Print Drirect.
Great!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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