Updated: March 12, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

Why my two photocopiers being HP ENVY 4504 and COLOR LASER JET PRO MFP M281FDW do not work?

I've downloaded and run HPPSDr. I have rebooted the printer. I have changed to another USB Port

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

Print Dr can't find the printer

image


I understood
Try to clear and reset the print spooler:
In the search box on the taskbar, type services, and then select Services in the list of results.
Select the Standards tab, and then double-click Print Spooler in the list of services.
Select Stop, and then select OK.
In the search box on the taskbar, enter %WINDIR%system32spoolprinters, select %WINDIR%system32spoolPRINTERS in the list of results, and then delete all files in the folder.
In the search box on the taskbar, search for services, and then select Services in the list of results.
Select the Standards tab, and the double-click Print Spooler in the list of services.
Select Start, select Automatic in the Startup Type box, and then select OK.
Please, keep me posted

Customer Replay

There were no pending print jobs. The spooler stopped and started normally.

banner 3

I see
Did it help you at all?

Customer Replay

No. Sorry. HPPSD r still can't find the printer. I have a new download of the printer drivers. Should I uninstall and reinstall them?

Please, try to install and uninstall them
And keep me posted

Customer Replay

OK

Thanks! Im here for you anytime

Customer Replay

Reinstalled drivers. No connection still. How do I force a factory reset on the printer?

banner 6
  1. Take out the cartridges.
  2. Unplug the power cord from the printer & wall.
  3. Wait for 30 seconds.
  4. Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to
    a surge protector.
  5. Insert the cartridges back into the printer.
Customer Replay

Hang on...

Take your time

Customer Replay

Done 1. Done 2. Done 3.

Great! You are going well

Customer Replay

Done 4. Done 5.

banner 9

Did it help?

Customer Replay

I have gone through the printer setup wizard. Still can't find the printer. I have checked the USB connection - OK. The printer/scanner DID work several days ago...

I see
First, run the printer's offline troubleshooter in the Help program. Getting help automatically runs diagnostics and takes the correct steps to solve most printer problems.

Customer Replay

Another laptop successfully connected wirelessly. I'll try wireless from this PC.

Ok, and please keep me posted

Customer Replay

Still trying to connect via wireless.

I see
Take your time

Customer Replay

Printer shows red wireless icon. USB is never able to connect

I see
Do you have any other usb?

Customer Replay

I have moved the USB from a 4-port hub to the spare USB port on the PC. No effect

i see
thank you for this information

Customer Replay

On the 4-port hub I have an external SSD and mouse dongle

Did the wireless connection with your printer and laptop work?

Customer Replay

No. Printer setup app and HPPSDr both can't see the wireless

I see
Please, try to do the following steps
Click the Start button> Settings> Devices> Printers & scanners.
Open scanners & printers settings
Select the printer, and then click the Open Queue button.
Under Document Name, select all documents from the list, and then click Document and click Cancel.

Customer Replay

SUCCESS! Using Print Drirect.

Great!
I am so pleased to see your issue got resolved!

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