Created: January 18, 2023

The wifi icon on my laptop has disappeared, and so I cannot connect to an internet network

Last Edit: January 18, 2023
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Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Good to meet you too! Thank you for making yourself available to help.
So basically, I am sitting with an urgent issue on my hands. My laptop cannot connect to any internet network because the wifi list and icon has completely disappeared.
Chris Wolker
Chris Wolker Tech Expert & Writer
Do you use a Windows OS laptop or MacBook?
Customer Reply
Windows
Chris Wolker
Chris Wolker Tech Expert & Writer
Okay
Customer Reply
ASUS X515
Chris Wolker
Chris Wolker Tech Expert & Writer
Do you use windows 10?
Customer Reply
Windows 11
Chris Wolker
Chris Wolker Tech Expert & Writer
Could you please also tell me when and how did the problem occur?
Customer Reply
My laptop has been on all day and worked fine.
Just now, we had a power cut.
So I was disconnected from the internet. When I opened up my laptop again just now to try and reconnect, I couldn't find any option to connect to wifi!
Would it be helpful if I sent you a pic or two?
Chris Wolker
Chris Wolker Tech Expert & Writer
Yes, sure
Customer Reply
Okay, I can't seem to attach a file.
Chris Wolker
Chris Wolker Tech Expert & Writer
Are you using a paperclip button?
Customer Reply
Yes, but when I click it, nothing happens
Chris Wolker
Chris Wolker Tech Expert & Writer
Understood.
Customer Reply
I'll describe what is happening as best I can.
In the task bar, I can see the icon that always shows when I'm not connected to the internet
Usually, I can click on this, view available networks and connect accordingly.
However, when I click on it now, there is just no option for connecting. No lidt of networks.
It brings up Bluetooth option, Airplane mode, battery saver, etc, but no wifi icon
Chris Wolker
Chris Wolker Tech Expert & Writer
Try this:
1. In the Start menu find the control panel.
2. There use the button to open it with the large icons instead of categories.
3. Open Network and Sharing center.
4. Open "Change adapter settings"
5. Check Wi-Fi adapter, right-click it and see if there is an option to "Enable"
Customer Reply
I'm doing this now.
Chris Wolker
Chris Wolker Tech Expert & Writer
Ok, notify me about the outcome.
Customer Reply
So when I click "change adapter settings" I am redirected to a folder called Network Connections, which says "this folder is empty"
Chris Wolker
Chris Wolker Tech Expert & Writer
Could you please send me the photo of it?
You can send it to me via email help@howly.com
Customer Reply
Ah thank you.
I have sent you two emails with attached photos
Chris Wolker
Chris Wolker Tech Expert & Writer
Please try to follow these steps:
Open Settings and click on the Network & Internet tab in the left pane.
Scroll down and click on Advanced network settings to view all network devices and the network reset option.
Scroll down to the More settings section and click on Network reset.
Click the Reset now button for Network reset. Click Yes to confirm the action.
Once the reset is complete, you should have the Wi-Fi connection restored.
Customer Reply
Will try that now
Chris Wolker
Chris Wolker Tech Expert & Writer
Please do
Keep me informed
Customer Reply
I have clicked "reset now," but nothing is happening. It brings up the confirm option, but when I click yes, it is not restarting...
Chris Wolker
Chris Wolker Tech Expert & Writer
I see. Can you restart your PC and then try again?
Customer Reply
Will do
Ohhh wait
It is now happening
Chris Wolker
Chris Wolker Tech Expert & Writer
Ok, let's wait till it's done
Customer Reply
Hooray!!
Chris Wolker
Chris Wolker Tech Expert & Writer
Is it working now?
Customer Reply
I have internet, lovely internet
Chris Wolker
Chris Wolker Tech Expert & Writer
That's a win :)
Customer Reply
It is working indeed. Thank you so much for your help
Chris Wolker
Chris Wolker Tech Expert & Writer
I am glad the issue is solved, *****!
it was my pleasure to assist!
Customer Reply
So am I! Work assignments can now be submitted. Whew! I hope that the rest of your day goes well. Thanks once more!
Chris Wolker
Chris Wolker Tech Expert & Writer
I am so pleased to see your issue got resolved!

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