Updated: May 21, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

The wifi icon on my laptop ASUS X515 has disappeared, and so I cannot connect to an internet network

Short summary:

  1. Open Control Panel and switch to "Large Icons" view.
  2. Go to Network and Sharing Center.
  3. Open "Change adapter settings."
  4. Check Wi-Fi adapter status and enable if necessary.
  5. Open Windows Settings and go to "Network & Internet."
  6. Scroll down and select "Advanced network settings."
  7. Open "Network reset" in the "More settings" section.
  8. Perform network reset and restart your laptop.
  9. After restart, check Wi-Fi connectivity in taskbar.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Good to meet you too! Thank you for making yourself available to help.
So basically, I am sitting with an urgent issue on my hands. My laptop cannot connect to any internet network because the wifi list and icon has completely disappeared.

Do you use a Windows OS laptop or MacBook?

Customer Replay


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Customer Replay



Do you use windows 10?

Customer Replay

Windows 11

Could you please also tell me when and how did the problem occur?

Customer Replay

My laptop has been on all day and worked fine.
Just now, we had a power cut.
So I was disconnected from the internet. When I opened up my laptop again just now to try and reconnect, I couldn't find any option to connect to wifi!
Would it be helpful if I sent you a pic or two?

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Yes, sure

Customer Replay

Okay, I can't seem to attach a file.

Are you using a paperclip button?

Customer Replay

Yes, but when I click it, nothing happens


Customer Replay

I'll describe what is happening as best I can.
In the task bar, I can see the icon that always shows when I'm not connected to the internet
Usually, I can click on this, view available networks and connect accordingly.
However, when I click on it now, there is just no option for connecting. No lidt of networks.
It brings up Bluetooth option, Airplane mode, battery saver, etc, but no wifi icon

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Top answer

Try this:

  1. In the Start menu find the control panel.
  2. There use the button to open it with the large icons instead of categories.
  3. Open Network and Sharing center.
  4. Open "Change adapter settings"
  5. Check Wi-Fi adapter, right-click it and see if there is an option to "Enable"
Customer Replay

I'm doing this now.

Ok, notify me about the outcome.

Customer Replay

So when I click "change adapter settings" I am redirected to a folder called Network Connections, which says "this folder is empty"

Could you please send me the photo of it?
You can send it to me via email help@howly.com

Customer Replay

Ah thank you.
I have sent you two emails with attached photos

Please try to follow these steps:

  1. Open Settings and click on the Network & Internet tab in the left pane.
  2. Scroll down and click on Advanced network settings to view all network devices and the network reset option.
  3. Scroll down to the More settings section and click on Network reset.
  4. Click the Reset now button for Network reset. Click Yes to confirm the action.
  5. Once the reset is complete, you should have the Wi-Fi connection restored.
Customer Replay

Will try that now

Please do
Keep me informed

Customer Replay

I have clicked "reset now," but nothing is happening. It brings up the confirm option, but when I click yes, it is not restarting...

I see. Can you restart your PC and then try again?

Customer Replay

Will do
Ohhh wait
It is now happening

Ok, let's wait till it's done

Customer Replay


Is it working now?

Customer Replay

I have internet, lovely internet

That's a win :)

Customer Replay

It is working indeed. Thank you so much for your help

I am glad the issue is solved, *****!
it was my pleasure to assist!

Customer Replay

So am I! Work assignments can now be submitted. Whew! I hope that the rest of your day goes well. Thanks once more!

I am so pleased to see your issue got resolved!

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Elijah Robinson
May 29, 2023
I contacted ASUS support when this happened to me. They guided me through a network reset, and it worked like a charm!
May 24, 2023
This happened to me once, and it turned out to be a driver issue.
May 21, 2023
I had a similar issue before, and I managed to fix it by going to Control Panel > Network Connections. Hope it works for you too! 🤞

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