Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Good to meet you too! Thank you for making yourself available to help.
So basically, I am sitting with an urgent issue on my hands. My laptop cannot connect to any internet network because the wifi list and icon has completely disappeared.
So basically, I am sitting with an urgent issue on my hands. My laptop cannot connect to any internet network because the wifi list and icon has completely disappeared.
Do you use a Windows OS laptop or MacBook?
Customer Reply
Windows
Okay
Customer Reply
ASUS X515
Do you use windows 10?
Customer Reply
Windows 11
Could you please also tell me when and how did the problem occur?
Customer Reply
My laptop has been on all day and worked fine.
Just now, we had a power cut.
So I was disconnected from the internet. When I opened up my laptop again just now to try and reconnect, I couldn't find any option to connect to wifi!
Would it be helpful if I sent you a pic or two?
Just now, we had a power cut.
So I was disconnected from the internet. When I opened up my laptop again just now to try and reconnect, I couldn't find any option to connect to wifi!
Would it be helpful if I sent you a pic or two?
Yes, sure
Customer Reply
Okay, I can't seem to attach a file.
Are you using a paperclip button?
Customer Reply
Yes, but when I click it, nothing happens
Understood.
Customer Reply
I'll describe what is happening as best I can.
In the task bar, I can see the icon that always shows when I'm not connected to the internet
Usually, I can click on this, view available networks and connect accordingly.
However, when I click on it now, there is just no option for connecting. No lidt of networks.
It brings up Bluetooth option, Airplane mode, battery saver, etc, but no wifi icon
In the task bar, I can see the icon that always shows when I'm not connected to the internet
Usually, I can click on this, view available networks and connect accordingly.
However, when I click on it now, there is just no option for connecting. No lidt of networks.
It brings up Bluetooth option, Airplane mode, battery saver, etc, but no wifi icon
Try this:
1. In the Start menu find the control panel.
2. There use the button to open it with the large icons instead of categories.
3. Open Network and Sharing center.
4. Open "Change adapter settings"
5. Check Wi-Fi adapter, right-click it and see if there is an option to "Enable"
1. In the Start menu find the control panel.
2. There use the button to open it with the large icons instead of categories.
3. Open Network and Sharing center.
4. Open "Change adapter settings"
5. Check Wi-Fi adapter, right-click it and see if there is an option to "Enable"
Customer Reply
I'm doing this now.
Ok, notify me about the outcome.
Customer Reply
So when I click "change adapter settings" I am redirected to a folder called Network Connections, which says "this folder is empty"
Could you please send me the photo of it?
You can send it to me via email help@howly.com
You can send it to me via email help@howly.com
Customer Reply
Ah thank you.
I have sent you two emails with attached photos
I have sent you two emails with attached photos
Please try to follow these steps:
Open Settings and click on the Network & Internet tab in the left pane.
Scroll down and click on Advanced network settings to view all network devices and the network reset option.
Scroll down to the More settings section and click on Network reset.
Click the Reset now button for Network reset. Click Yes to confirm the action.
Once the reset is complete, you should have the Wi-Fi connection restored.
Open Settings and click on the Network & Internet tab in the left pane.
Scroll down and click on Advanced network settings to view all network devices and the network reset option.
Scroll down to the More settings section and click on Network reset.
Click the Reset now button for Network reset. Click Yes to confirm the action.
Once the reset is complete, you should have the Wi-Fi connection restored.
Customer Reply
Will try that now
Please do
Keep me informed
Keep me informed
Customer Reply
I have clicked "reset now," but nothing is happening. It brings up the confirm option, but when I click yes, it is not restarting...
I see. Can you restart your PC and then try again?
Customer Reply
Will do
Ohhh wait
It is now happening
Ohhh wait
It is now happening
Ok, let's wait till it's done
Customer Reply
Hooray!!
Is it working now?
Customer Reply
I have internet, lovely internet
That's a win :)
Customer Reply
It is working indeed. Thank you so much for your help
I am glad the issue is solved, *****!
it was my pleasure to assist!
it was my pleasure to assist!
Customer Reply
So am I! Work assignments can now be submitted. Whew! I hope that the rest of your day goes well. Thanks once more!
I am so pleased to see your issue got resolved!
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