Updated: March 16, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

The mouse on my Mac desktop computer seems frozen

Its charged, so that's not the issue, I think. The computer opens up but I cannot do anthing without the mouse

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What Mac do you have?

Customer Replay

I bought it in 2018. Think its a Sierra

Is is a MacBook or an iMac?

Customer Replay

Oh dear, not sure!

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Can you make a photo of it, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5213111

Thanks an iMac, *****
Can you please specify both the brand and the model of your mouse?

Customer Replay

Its an apple mouse model

Thanks for the clarification!

Customer Replay

Model A1657

image

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When did it happen?

Customer Replay

2 days ago.

What troubleshooting have you done so far?

Customer Replay

Nothing besides making sure the battery was charged
Oh amd I switched the computer off and then restarted it several hrs later

Ok, got you, thanks!
Hold down Command-Option-P-R and press the power button. Keep holding Command-Option-P-R. If your Mac plays a startup chime, release the keys after the second time. If your Mac has a T2 security chip, release the keys after the Apple logo appears and disappears twice.

Customer Replay

Sorry you have a blonde here..

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Don`t worry! I will do my best in order to help you, *****!

Customer Replay

So do I press the command and option buttons down

Yes, great!
Keep holding them
And tell me the result

Customer Replay

And the power button at the back of the screen?

Yes, well done
Keep me posted!

Customer Replay

The apple logo is solid and loading on the bar below logo

Release the keys after the Apple logo appears and disappears twice.

Customer Replay

Not disappearing twice. Computer has opened again

Please, try once more from the beginning and proceed with instruction

Customer Replay

Do I repeat the action

You're doing great! Yes, *****

Customer Replay

Now it came right back to the opening without the apple icon

If your Mac plays a startup chime, release the keys after the second time.
If your Mac has a T2 security chip, release the keys after the Apple logo appears and disappears twice.

Customer Replay

It has done neither

Please, try to restart your Mac once more and try to use your mouse. After that, tell me the result, please

Customer Replay

Holding the command and options buttons?

Control–Command–Power button:
Force your Mac to restart, without prompting to save any open and unsaved documents.

Customer Replay

Yes. Computer hss just opened again and mouse is still frozen

Ok, got you
If you’re using a mouse, there are a few things you can try.
If the mouse is connected by Bluetooth, disconnect and then reconnect it.
Replace the batteries.
Swap it for a different mouse, preferably one connected by USB and check if that works.

Customer Replay

Tried the switching mouse on and off. No joy.
Batteries are chargedvia cable
Don't have another mouse

Ok, I see
Tell me, please, does your mouse is completely frozen?

Customer Replay

Yes completely. The arrow sits in one position.
Do I need to get a new one?

Do you have Intel Mac or Apple Silicon?

Customer Replay

Don't know?

Could you tell me the model of your iMac?

Customer Replay

Where would I find that?

Find the serial number printed on the underside of your Mac, near the regulatory markings. It's also on the original packaging, next to a barcode label. You can then enter that serial number on the Check Coverage page to find your model.
Also, you can check in About Mac, but your mouse is frozen L

Customer Replay

I don t have packaging anymore and can't see serial number

Do you know the year of your Mac?

Customer Replay

I bought it in 2018

Do you know how many inches?

Customer Replay

20.75x15

Ok, thank you
So could you check if you have Intel or M1 processor?

Customer Replay

I think its an intel.

Please, try to follow this instruction
Shut down your Mac.
Press the power button to start it up and hold the Shift key.
Release Shift when you see the login window.
Log in.
Log in again, if necessary.
You should see ‘Safe mode’ in the top corner of the login window.

Customer Replay

Shift key? What does it look like?

image

Customer Replay

I need to take a break after this. Have appointments to attend unfortunately

You can come back to us whenever you want

Customer Replay

Safe mode appeared but has gone again
Mouse is still frozen. Do I need a new one?
While I was out I got a new mouse, and have been able to sort the problem out myself. Thank you for your time and effort.

You are welcome! Is there anything I can do for you today?

Customer Replay

Thank you for asking, but am happy I can work on my computer again. Have a good day

Thank you! You too!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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