Created: November 7, 2022

So my monitor will no longer connect to my pc

Last Edit: November 7, 2022
Gary Spenser
Gary Spenser Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Gary Spenser
Gary Spenser Tech Expert & Writer
Nice to meet you, *****!
May I have the model of your monitor?
Customer Reply
HSD-0011-Q
Gary Spenser
Gary Spenser Tech Expert & Writer
Is it an HP monitor?
Customer Reply
Yes
Gary Spenser
Gary Spenser Tech Expert & Writer
Got it, thank you!
What troubleshooting have you done so far?
Customer Reply
I’ve done a lot. I had to run check disk a couple of times. One of my drivers wasn’t working properly so I had to reinstall my video driver. I’ve had to reboot a few times and try and repair the game. Now that I repaired it I tried putting some files back in my game and my computer screen glitched and now it won’t connect
Gary Spenser
Gary Spenser Tech Expert & Writer
Could you please try to restart your computer?
Customer Reply
Okay it’s restarting and both my DisplayPort and hdmi is inactive
Gary Spenser
Gary Spenser Tech Expert & Writer
Please try reconnecting all the cables to your monitor.
Customer Reply
Just reconnected. Same error message
Gary Spenser
Gary Spenser Tech Expert & Writer
What error message do you receive?
Customer Reply
input display not connected
but now it’s connected and super glitchy still
Gary Spenser
Gary Spenser Tech Expert & Writer
Do you have a picture on your monitor?
Customer Reply
Yes there’s picture. I assembled this computer myself, maybe I did something wrong
Gary Spenser
Gary Spenser Tech Expert & Writer
Did you try connecting the monitor to another device?
Customer Reply
No, but after I updated the driver and rebooted it a few times this has happened. Could it be a short in my hdmi cable?
Gary Spenser
Gary Spenser Tech Expert & Writer
It could, this is why I recommend you check the monitor with another device.
Customer Reply
Okay I’ll plug it to my Xbox
Gary Spenser
Gary Spenser Tech Expert & Writer
👍
Customer Reply
Yea the monitor works with my Xbox
Gary Spenser
Gary Spenser Tech Expert & Writer
Does it have any glitches?
Customer Reply
No
Gary Spenser
Gary Spenser Tech Expert & Writer
Ok. It seems that the issue is with your PC.
Is it a new computer?
Customer Reply
I’ve had it since 2020
its a cyber power computer
Gary Spenser
Gary Spenser Tech Expert & Writer
I see. Did you try connecting your monitor via Display Port?
Customer Reply
No. I'll try that
Gary Spenser
Gary Spenser Tech Expert & Writer
👍
Customer Reply
It works
Gary Spenser
Gary Spenser Tech Expert & Writer
Great! Does it have any glitches?
Customer Reply
It’s more smoother too
Gary Spenser
Gary Spenser Tech Expert & Writer
The display Port is much better than HDMI, so you should leave the monitor connected to this cable, Amber.
Customer Reply
okay. Will do
Gary Spenser
Gary Spenser Tech Expert & Writer
Wonderful. Could you please confirm that your issue has been resolved?
Customer Reply
Yes. It’s been resolved
Gary Spenser
Gary Spenser Tech Expert & Writer
Got it, thank you!
Is there anything else I can do for you today?
Customer Reply
nope, that’s all thanks so much
Gary Spenser
Gary Spenser Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Of course
Gary Spenser
Gary Spenser Tech Expert & Writer
Bye :)
Customer Reply
bye ☺️
Gary Spenser
Gary Spenser Tech Expert & Writer
👋