Created: January 19, 2023

Printer wiil not print, model 4155e

Last Edit: January 19, 2023
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Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Customer Reply
hp4155e
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Thank you!
Could you tell me what you see on your PC when you try to print something?
Customer Reply
e0 blinking, blue wifi light is on,
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Thank you for the info, *****!
An E0 error indicates an unusable cartridge.
This occurs when one or both ink cartridges need attention.
Reseat both cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink
cartridges if necessary.
Could you tell me how long ago you replace your cartridges?
Customer Reply
i just replaced both cartridges'. New
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you tell me if you print at least one time after you replace cartridges?
Customer Reply
no, can not get anything to print
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
Customer Reply
just did it, same error code showing
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you check if they are installed correctly
Customer Reply
they are, you can here them moving
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you try to pull them out and install them one more time?
Customer Reply
just did it
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you try to follow the power cycle instructions above one more time, please
Customer Reply
working
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Great!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Customer Reply
thank you
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
I am so pleased to see your issue got resolved!

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