Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
hp4155e
Thank you!
Could you tell me what you see on your PC when you try to print something?
e0 blinking, blue wifi light is on,
Thank you for the info, *****!
An E0 error indicates an unusable cartridge.
This occurs when one or both ink cartridges need attention.
Reseat both cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink
cartridges if necessary.
Could you tell me how long ago you replace your cartridges?
i just replaced both cartridges'. New
Could you tell me if you print at least one time after you replace cartridges?
no, can not get anything to print
Please follow these steps to power cycle your printer:
just did it, same error code showing
Could you check if they are installed correctly
they are, you can here them moving
Could you try to pull them out and install them one more time?
just did it
Could you try to follow the power cycle instructions above one more time, please
working
Great!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
thank you
I am so pleased to see your issue got resolved!
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