New printer won't print checks from quicken

Will do anything else, including wash dishes. Need to print checks. desktop is ACER. brandy new HP 7985 Printer. No idea what other info you need. wireless connection. no other devices

Denys Kashnytskyi

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Denys Kashnytskyi

Nice to meet you, *****!
Do you have only one printer?

Customer Replay

yes

Denys Kashnytskyi

Okay
Could you tell me what happens when you do these steps, please?

In Quicken, choose File > Print Checks.
Select the account containing the checks to be printed.
Select which checks you’d like to print.
Click Print.

Customer Replay

I can tell you exactly what happens. the word "cancelling" flashes on the printer screen and no check pops out. I've been doing this all day

Denys Kashnytskyi

Okay, thank you

Customer Replay

Ah, a question I could answer-- off to a good start! All lemonade at this end

Denys Kashnytskyi

Have you tried these steps?

Go to File > Validate and Repair File.
In the next prompt, select Validate file and Reset all Quicken printer settings.
Click OK.
Restart your computer.
Try to print again.

Customer Replay

we can try this. Last "restart" took 25 min and eventually had to unplug and replug machine to make it go again. will open quickn now.

Denys Kashnytskyi

Okay, thank you

Customer Replay

can restart computer now, but will of course lose this chat