Updated: March 15, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

My printer HP Officejet 6500A Plus wont print

I have tried turning both my computer and printer off but it still won't work.

Hello, thank you for using Howly.
What else troubleshooting have you done with HP Officejet 6500A so far?


Customer Replay

This happened last time I tried to use my printer which was a couple of weeks ago and this time it printed but wont print what I ant now.

Got it
Did you receive any error messages while printing?

Customer Replay


Tell me please whether you have a HP Smart software installed

Customer Replay

I don't know. When would this happen?

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I'll tell how to install it
What system do you use on your computer: Windows or Mac?

Customer Replay


To install HP Smart please do the following:
Download the HP Smart app from theMicrosoft Store connection before downloading
If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

Customer Replay

Nothing happens. The icon just goes round and round. This also happens when I try HP app on my computer.

Can you please restart your computer and check if the internet network is working properly?

Customer Replay

I can

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After that please try to Install HP Smart one more time using the instruction I send you above.

Customer Replay

That has worked. My printer has spat out several old copies but I finally have the one I want. I will try some others and hopefully they will work. Thank you.

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

That's it for today as long as my printer continues to work.

Okay, great!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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