Updated: April 03, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

My new HP laptop refuses to recognise input shift2 to add @

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Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

On my new HP Laptop to write my email address I press shift2 and that shoulď gives @. But it gives me " instead. ??


Could you check what language is now chosen?
Try to change it.

Customer Replay

Uk or US but the keyboard seems to have the problem I'm at setup stage

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you can try to use both of them

Customer Replay

Australian region

Have you tried to change your language?

Customer Replay


nothing changed?

Customer Replay

This is a Mac which I have not used for 20 years. Though the command is no different for the email ampersand @. = shift2

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What Mac types when you press shift2?

Customer Replay


You need to check if your language is correct.

Customer Replay

It is jumping all over on its own It seems. I have used UK. keyboard now will. Change to US again.

Customer Replay

Thank you. It works. When I changed it to US. cheers

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Can I help you with something else?

Customer Replay

Thñks no all good

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