Updated: April 03, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

My new HP laptop refuses to recognise input shift2 to add @

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

On my new HP Laptop to write my email address I press shift2 and that shoulď gives @. But it gives me " instead. ??

image

author

Could you check what language is now chosen?
Try to change it.

Customer Replay

Uk or US but the keyboard seems to have the problem I'm at setup stage

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author

you can try to use both of them

Customer Replay

Australian region

author

Noted
Have you tried to change your language?

Customer Replay

Yes

author

nothing changed?

Customer Replay

This is a Mac which I have not used for 20 years. Though the command is no different for the email ampersand @. = shift2

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author

What Mac types when you press shift2?

Customer Replay

"

author

You need to check if your language is correct.

Customer Replay

It is jumping all over on its own It seems. I have used UK. keyboard now will. Change to US again.

Customer Replay

Thank you. It works. When I changed it to US. cheers

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author

Nice!
Can I help you with something else?

Customer Replay

Thñks no all good

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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