Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My mobile is not working

author

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay

*****

author

Nice to meet you, *****!
What is the model of your phone?

Customer Replay

S21

image

author

What is exactly not working?

Customer Replay

It just has a picture of Ben Franklin and won't go any farther

banner 3
author

Have you tried to turn off your phone and then turn it back on?

Customer Replay

Yes

author

Where do you see this picture?

Customer Replay

Full screen

author

When you just turn the phone on?

Customer Replay

When I log into the direct express app.

banner 6
author

Please try to uninstall the app and install it again

Customer Replay

Ok

author

Thank you

Customer Replay

Will I lose you?

author

No, I am waiting here in the chat

Customer Replay

Ok that fixed it. Thank you so much!!
It's been fixed. Good πŸ‘‹

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author

Nice! Can I help you with something else, Sheila?

Customer Replay

No that's it. Thank you!!

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Thanks.

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861 resolved issues
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