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My mobile is not working
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
*****
Nice to meet you, *****!
What is the model of your phone?
S21
What is exactly not working?
It just has a picture of Ben Franklin and won't go any farther
Have you tried to turn off your phone and then turn it back on?
Yes
Where do you see this picture?
Full screen
When you just turn the phone on?
When I log into the direct express app.
Please try to uninstall the app and install it again
Ok
Thank you
Will I lose you?
No, I am waiting here in the chat
Ok that fixed it. Thank you so much!!
It's been fixed. Good 👋
Nice! Can I help you with something else, Sheila?
No that's it. Thank you!!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thanks.
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