Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My mobile is not working

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
What is the model of your phone?

Customer Replay



What is exactly not working?

Customer Replay

It just has a picture of Ben Franklin and won't go any farther

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Have you tried to turn off your phone and then turn it back on?

Customer Replay


Where do you see this picture?

Customer Replay

Full screen

When you just turn the phone on?

Customer Replay

When I log into the direct express app.

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Please try to uninstall the app and install it again

Customer Replay


Thank you

Customer Replay

Will I lose you?

No, I am waiting here in the chat

Customer Replay

Ok that fixed it. Thank you so much!!
It's been fixed. Good 👋

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Nice! Can I help you with something else, Sheila?

Customer Replay

No that's it. Thank you!!

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay


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