Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What is the brand and model of your laptop?
What is the brand and model of your laptop?
Customer Reply
ASUS LAPTOP
What do you see on the screen, *****?
Customer Reply
It will not connect to my network I put the password in and everything else and now it's locked up
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 6762952
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 6762952
Thank you for the screenshot.
Customer Reply
Easier that way than me reading everything
Could you restart your Wi-Fi router and try again?
Customer Reply
Should I try that again I did it once already
Yes, please restart your router and laptop as well
Customer Reply
It's stuck on that screen I can't get it to restart
You can press and hold the power button to turn it off, *****
Customer Reply
Okay thanks
Please, keep me posted
Customer Reply
Okay that worked now I'm just letting my network come back up
Ok
Customer Reply
Okay looks like I'm connected now
Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you thank you for your help it was perfect
We are glad that you have resolved your issue using Howly!
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