Updated: March 26, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

My laptop locked up while I was trying to set it up

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What is the brand and model of your laptop?

Customer Replay

ASUS LAPTOP

image


What do you see on the screen, *****?

Customer Replay

It will not connect to my network I put the password in and everything else and now it's locked up
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 6762952

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Thank you for the screenshot.

Customer Replay

Easier that way than me reading everything

Could you restart your Wi-Fi router and try again?

Customer Replay

Should I try that again I did it once already

Yes, please restart your router and laptop as well

Customer Replay

It's stuck on that screen I can't get it to restart

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You can press and hold the power button to turn it off, *****

Customer Replay

Okay thanks

Please, keep me posted

Customer Replay

Okay that worked now I'm just letting my network come back up

Customer Replay

Okay looks like I'm connected now

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Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you thank you for your help it was perfect

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