Updated: March 26, 2023
Was it helpful?
by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

My laptop locked up while I was trying to set it up

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is the brand and model of your laptop?

Customer Replay



What do you see on the screen, *****?

Customer Replay

It will not connect to my network I put the password in and everything else and now it's locked up
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 6762952

banner 3

Thank you for the screenshot.

Customer Replay

Easier that way than me reading everything

Could you restart your Wi-Fi router and try again?

Customer Replay

Should I try that again I did it once already

Yes, please restart your router and laptop as well

Customer Replay

It's stuck on that screen I can't get it to restart

banner 6

You can press and hold the power button to turn it off, *****

Customer Replay

Okay thanks

Please, keep me posted

Customer Replay

Okay that worked now I'm just letting my network come back up

Customer Replay

Okay looks like I'm connected now

banner 9

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you thank you for your help it was perfect

We are glad that you have resolved your issue using Howly!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Laptops problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info