Created: December 19, 2022

My laptop locked up while I was trying to set it up

Last Edit: January 6, 2023
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Jake Jeong
Jake Jeong Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
What is the brand and model of your laptop?
Customer Reply
ASUS LAPTOP
Jake Jeong
Jake Jeong Tech Expert & Writer
What do you see on the screen, *****?
Customer Reply
It will not connect to my network I put the password in and everything else and now it's locked up
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 6762952
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you for the screenshot.
Customer Reply
Easier that way than me reading everything
Jake Jeong
Jake Jeong Tech Expert & Writer
Could you restart your Wi-Fi router and try again?
Customer Reply
Should I try that again I did it once already
Jake Jeong
Jake Jeong Tech Expert & Writer
Yes, please restart your router and laptop as well
Customer Reply
It's stuck on that screen I can't get it to restart
Jake Jeong
Jake Jeong Tech Expert & Writer
You can press and hold the power button to turn it off, *****
Customer Reply
Okay thanks
Jake Jeong
Jake Jeong Tech Expert & Writer
Please, keep me posted
Customer Reply
Okay that worked now I'm just letting my network come back up
Jake Jeong
Jake Jeong Tech Expert & Writer
Ok
Customer Reply
Okay looks like I'm connected now
Jake Jeong
Jake Jeong Tech Expert & Writer
Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you thank you for your help it was perfect
Jake Jeong
Jake Jeong Tech Expert & Writer
We are glad that you have resolved your issue using Howly!

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