Hello, thank you for using Howly.
What troubleshooting have you done so far?
Turning it off and on, charging it.
Got it
Could you please tell me when and how did the problem occur?
I was reading and tried to go to the next page
Got it, could you please clarify, when you restart your Kindle, does it start with the white screen?
No, it has a big S and a few lines and then just turns white.
I see, did you wait for some time until turning it on?
Yes
Got it
Could you please clarify, how long did you charge it after the problem occurred?
about 30 or 40 min.
Please, try hooking up the device on a charger until it’s fully charged.
Once the kindle has a full charge which can take anywhere from 2 to 5 hours press and hold down the power button for 10 seconds to restart and power on your device.
It would be a lot easier if it shows the battery use.
I understand, also, could you please check if the “Orange Light” charging indicator is light?
There is a green light
Got it, is it solid or blinking?
solid
So, your Kindle is fully charged.
Please follow these steps:
Is everything clear with the provided instruction?
I have it off but there is not a small hole on the back but there looks like one on the bottom by the power button
Usually, it is at the back, but the location might vary from model to model.
I don't think that is the reset button, it does not move.
When you push a toothpick or something small into it, do you feel that it goes deeper?
NO, it does not move. Tried a tooth pick and a paper clip
Got it
Could you please tell me what exact model of Kindle you have?
Model: M2L3EK
Thank you!
Firstly let's try to soft reset it before hard resetting it.
Please, connect your Kindle to the charger and then press and hold the power button for 1 minute.
Finally got an Ice pick and did get the button pressed in and it came back to my library. It's back up. THANK UP!!!
Great!
You're very welcome, *****!
Is there anything else I can do for you today?
Not as long as I can read!!!!! Thank you for being so easy to work with,
You're very welcome!
Thank you for chatting with us today!
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