Updated: April 12, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

My fairly new HP DeskJet 2744e printer will not print.

Can you help me get her printing again?

Hello, thank you for using Howly.
Is your HP DeskJet connected to a wireless network?


Customer Replay

Yes, the wireless is green.

Is it connected to PC?

Customer Replay


If the printer has a paper jam, it may not be able to print. Open the printer cover and remove any stuck paper if you find any.

Customer Replay

There does not appear to be a paper jam.

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Top answer

Ensure that there is enough ink in your printer cartridges to print your document. If your ink levels are low or out, replace the cartridges with new ones.

Customer Replay

OK, let me try that.
Hmmm. The inkjet sent to me does not want to fit into the printer!

I see, try to do it, please if it fits somehow.

Customer Replay

The label says hp 67/305. It doesn't fit.

I see, do you have one that fits?

Customer Replay

Only the one I just removed. I can re-try it.

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Sure, please do it.

Customer Replay

Waiting for the thing to come back so that I can insert the inkjet.
OK it's in.

Good, let's do one more thing.
Please click on window button in the left-bottom corner of the PC screen.

Customer Replay

Oddly, it is now printing!

Go to settings and click on devices.
Oh, that's good.
Please print some pages to test.

Customer Replay

What should I do about these ink cartridges that were sent that do not fit?

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Where have you bought them?
Maybe it's possible to make a return.

Customer Replay

OK. Thanks!

Where have you bought cartridges?

Customer Replay

May your day be richly blessed.

HP 67 Black Ink Cartridge (3YM56AN)
HP 67 Tri-color Ink Cartridge (3YM57AN)
Thanks! It's a pleasure to help you!

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