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Is your HP DeskJet connected to a wireless network?
Yes, the wireless is green.
Is it connected to PC?
yes
If the printer has a paper jam, it may not be able to print. Open the printer cover and remove any stuck paper if you find any.
There does not appear to be a paper jam.
Ensure that there is enough ink in your printer cartridges to print your document. If your ink levels are low or out, replace the cartridges with new ones.
OK, let me try that.
Hmmm. The inkjet sent to me does not want to fit into the printer!
I see, try to do it, please if it fits somehow.
The label says hp 67/305. It doesn't fit.
I see, do you have one that fits?
Only the one I just removed. I can re-try it.
Sure, please do it.
Waiting for the thing to come back so that I can insert the inkjet.
OK it's in.
Good, let's do one more thing.
Please click on window button in the left-bottom corner of the PC screen.
Oddly, it is now printing!
Go to settings and click on devices.
Oh, that's good.
Please print some pages to test.
What should I do about these ink cartridges that were sent that do not fit?
Where have you bought them?
Maybe it's possible to make a return.
OK. Thanks!
Where have you bought cartridges?
May your day be richly blessed.
HP 67 Black Ink Cartridge (3YM56AN)
HP 67 Tri-color Ink Cartridge (3YM57AN)
Thanks! It's a pleasure to help you!
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