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my computer shuts off randomly
Hello, welcome to Howly!
May I ask your name?
*****
Hello
Nice to meet you, *****!
Could you tell me the model of your computer?
it is a desktop
with varius parts
Got it.
What is your operating system?
the problems startet after i accidentaly deleted some windows file
windows
Are you using this computer at the moment?
I tried reinstalling windows but that did not help
no
it wont boot most of the time
and when it boots it shuts off after 1-5 minutes
What do you see on the screen when turning it on?
asus startup screen with a spinning sircle
then it frezes
I understand.
You said that you've tried reinstalling Windows. Can we try to perform it together?
we could try that
Do you have the Windows installer flash drive?
no. i but i cam make one
Can you please do that?
could it be my graphics card that is not working?
Actually, It could.
But I think the issue is in the system files.
it would be wierd because i just bought it. so that woukd realy suck.
i find it wierd that the light on the grapghics card does not go off when the computer automaticly restart.
I'm sure that reinstalling Windows will fix the issue.
Have you tried removing the graphics card?
And then insert it back.
no, i dont have another graphics card
is it possible to run a computer without graphics card?
No, no. You need to insert the same one.
You can run a computer without a graphics card, if you have HDMI or DVI input on your motherboard and your CPU has a Graphics core.
i will try that
Please, keep me updated.
so now it works
Did you boot the system?
yes
Okay, good. At least we know the main issue.
I'd recommend taking your Graphics card to the repair.
okey. it seems to just be the graphics card.
Yes, most likely.
but do you know what could have happened? because it worked just fine before i deleted those windows files.
then after i had a lot of trouble getting it to boot. it showed a lot of errors saying corrupt files and stuff.
There can be a lot of reasons for this problem. The problem might be because of faulty drivers or incorrect BIOS settings or hardware issues or GPU slot issues.
now i got a new error i have not seen befor
system thread eexception not handled
i tried uppdating graphics card driver.
This is a common Windows 10 error that occurs mainly due to an outdated or incompatible driver
incompatible driver. so it wont install graphics driver cause my graphics card is not working?
or do i have outdated driver perhaps
Did you insert the Graphics card into the computer before installing it?
yes
would that cause issues?
I think so.
i did take the graphics card out of the motherboard and insertet it again.
Okay.
so maybe that was it
Are you able to boot the system?
yes. but it wont download the graphics driver.
Please, follow the instructions below:
- In the search box on the taskbar, enter device manager, then select Device Manager.
- Select a category to see names of devices, then right-click (or press and hold) the one you'd like to update.
- Select Search automatically for updated driver software.
- Select Update Driver.
the best driver is already installed
but thank you for your help
you have been very helpfull
Is there anything else I can do for you today?
no, thank you. have a good day :)
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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