Updated: March 18, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

my computer shuts off randomly

i have had a lot of problems with it lately. first it would'nt boot and it showed an errer message "bad system config".

Hello, welcome to Howly!
May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me the model of your computer?

Customer Replay

it is a desktop
with varius parts

Got it.
What is your operating system?

Customer Replay

the problems startet after i accidentaly deleted some windows file

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Are you using this computer at the moment?

Customer Replay

I tried reinstalling windows but that did not help
it wont boot most of the time
and when it boots it shuts off after 1-5 minutes

What do you see on the screen when turning it on?

Customer Replay

asus startup screen with a spinning sircle
then it frezes

I understand.
You said that you've tried reinstalling Windows. Can we try to perform it together?

Customer Replay

we could try that

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Do you have the Windows installer flash drive?

Customer Replay

no. i but i cam make one

Can you please do that?

Customer Replay

could it be my graphics card that is not working?

Actually, It could.
But I think the issue is in the system files.

Customer Replay

 it would be wierd because i just bought it. so that woukd realy suck.
i find it wierd that the light on the grapghics card does not go off when the computer automaticly restart.

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I'm sure that reinstalling Windows will fix the issue.
Have you tried removing the graphics card?
And then insert it back.

Customer Replay

no, i dont have another graphics card
is it possible to run a computer without graphics card?

No, no. You need to insert the same one.
You can run a computer without a graphics card, if you have HDMI or DVI input on your motherboard and your CPU has a Graphics core.

Customer Replay

i will try that

Please, keep me updated.

Customer Replay

so now it works

Did you boot the system?

Customer Replay


Okay, good. At least we know the main issue.
I'd recommend taking your Graphics card to the repair.

Customer Replay

okey. it seems to just be the graphics card.

Yes, most likely.

Customer Replay

but do you know what could have happened? because it worked just fine before i deleted those windows files.
then after i had a lot of trouble getting it to boot. it showed a lot of errors saying corrupt files and stuff.

There can be a lot of reasons for this problem. The problem might be because of faulty drivers or incorrect BIOS settings or hardware issues or GPU slot issues.

Customer Replay

now i got a new error i have not seen befor
system thread eexception not handled
i tried uppdating graphics card driver.

This is a common Windows 10 error that occurs mainly due to an outdated or incompatible driver

Customer Replay

incompatible driver. so it wont install graphics driver cause my graphics card is not working?
or do i have outdated driver perhaps

Did you insert the Graphics card into the computer before installing it?

Customer Replay

would that cause issues?

Customer Replay

i did take the graphics card out of the motherboard and insertet it again.

Customer Replay

so maybe that was it

Are you able to boot the system?

Customer Replay

yes. but it wont download the graphics driver.

Please, follow the instructions below:

  1. In the search box on the taskbar, enter device manager, then select Device Manager.
  2. Select a category to see names of devices, then right-click (or press and hold) the one you'd like to update.
  3. Select Search automatically for updated driver software.
  4. Select Update Driver.
Customer Replay

the best driver is already installed
but thank you for your help
you have been very helpfull

Is there anything else I can do for you today?

Customer Replay

no, thank you. have a good day :)

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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