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*****
Nice to meet you, *****!
What troubleshooting have you done so far?
My chromebook states portal state No Internet
Got it, thank you for the details!
What troubleshooting have you done so far?
I have a wifi network available
I have just tried to do a normal connection..
Like I do every day
Got you, thank you for additional details
I have a ip adress
You would need to turn off your router and restart the Chromebook.
To reboot your router/modem:
Disable preferred networks.
Ok I will follow the instructions
Please keep me posted!
Yes
Brb
Thank you in advance!
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Router is disconnected
Perfect, please restarting your Chromebook
Staring 3 min countdown
Perfect! Please, update me on the results!
Ok restarting chrome book
Great! Please, keep me posted
Chrome book is shutdown
Noted
2 more minutes before
Restart of router
Thank you for the details! Got you
Which device should be restarted first?
After your Chromebook reboots, turn the router back on and try reconnecting.
Ok Chrome book first..
Yes, and you will have time to reconnect the router after it
Chrome book has restarted
Showing standard Google Screen
Perfect!
Now follow the steps below:
Now going to reestablish power to router..
Great, please, update me once it will be done
Ok will wait for th internet light to turn on solid..
Alright
Light is now on solid
Yes
Its seems normal
Perfect!
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