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I was trying to change my Microsoft plan and the screen went blank
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Does your laptop give you any noise?
no
Okay .
What laptop do you have?
It’s an hP
Any specific model may ask?
15-dy2xxx
Thanks!
What troubleshooting have you done so far?
I just tried escape and end
Got it.
Try to force quit an app. To do this please press Ctrl + Alt + Delete and select Task Manager. Select the application you're trying to close and click End task.
Nothing happened. I didn’t get Task manager
Is there any noize?
no
Does your laptop is connected to the power adaptor?
no
Connect it right now please and try to long press the power button.
ok screen went black
It was black already, wasn't it?
no I could see light at bottom of screen
Now long press the power button again.
got it back
Great.
Is everything good now?
yes thanks
My pleasure.
Is there anything else I can do for you today?
No
Would you be so kind to rate this chat. You can do that by taping the "Rate expert" button on the top of the chat window.
sure
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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