Updated: March 22, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I was trying to change my Microsoft plan and the screen went blank

I can’t even shut my laptop down
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Does your laptop give you any noise?

Customer Replay

no

author

Okay .
What laptop do you have?

Customer Replay

It’s an hP

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author

Any specific model may ask?

Customer Replay

15-dy2xxx

image

author


Thanks!
What troubleshooting have you done so far?

Customer Replay

I just tried escape and end

author

Got it.
Try to force quit an app. To do this please press Ctrl + Alt + Delete and select Task Manager. Select the application you're trying to close and click End task.

Customer Replay

Nothing happened. I didn’t get Task manager

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author

Is there any noize?

Customer Replay

no

author

Does your laptop is connected to the power adaptor?

Customer Replay

no

author

Connect it right now please and try to long press the power button.

Customer Replay

ok screen went black

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author

It was black already, wasn't it?

Customer Replay

no I could see light at bottom of screen

author

Now long press the power button again.

Customer Replay

got it back

author

Great.
Is everything good now?

Customer Replay

yes thanks

author

My pleasure.
Is there anything else I can do for you today?

Customer Replay

No

author

Would you be so kind to rate this chat. You can do that by taping the "Rate expert" button on the top of the chat window.

Customer Replay

sure

author

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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