Created: January 6, 2023

I was trying to change my Microsoft plan and the screen went blank

I can’t even shut my laptop down
Last Edit: January 6, 2023
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Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Does your laptop give you any noise?
Customer Reply
no
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay .
What laptop do you have?
Customer Reply
It’s an hP
Christine Tomas
Christine Tomas Tech Expert & Writer
Any specific model may ask?
Customer Reply
15-dy2xxx
Christine Tomas
Christine Tomas Tech Expert & Writer
Thanks!
What troubleshooting have you done so far?
Customer Reply
I just tried escape and end
Christine Tomas
Christine Tomas Tech Expert & Writer
Got it.
Try to force quit an app. To do this please press Ctrl + Alt + Delete and select Task Manager. Select the application you're trying to close and click End task.
Customer Reply
Nothing happened. I didn’t get Task manager
Christine Tomas
Christine Tomas Tech Expert & Writer
Is there any noize?
Customer Reply
no
Christine Tomas
Christine Tomas Tech Expert & Writer
Does your laptop is connected to the power adaptor?
Customer Reply
no
Christine Tomas
Christine Tomas Tech Expert & Writer
Connect it right now please and try to long press the power button.
Customer Reply
ok screen went black
Christine Tomas
Christine Tomas Tech Expert & Writer
It was black already, wasn't it?
Customer Reply
no I could see light at bottom of screen
Christine Tomas
Christine Tomas Tech Expert & Writer
Now long press the power button again.
Customer Reply
got it back
Christine Tomas
Christine Tomas Tech Expert & Writer
Great.
Is everything good now?
Customer Reply
yes thanks
Christine Tomas
Christine Tomas Tech Expert & Writer
My pleasure.
Is there anything else I can do for you today?
Customer Reply
No
Christine Tomas
Christine Tomas Tech Expert & Writer
Would you be so kind to rate this chat. You can do that by taping the "Rate expert" button on the top of the chat window.
Customer Reply
sure
Christine Tomas
Christine Tomas Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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