Updated: March 20, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

i suddenly have no sound on my hp computer



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****


Nice to meet you, *****
What troubleshooting have you done so far?

Customer Replay


evrthing i can think of except taking apart my sound equipment and computer


Understood.
Have you tried to restart your device?

Customer Replay


yes

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Got it.
What type of computer do you have?

image

Customer Replay


hp

Customer Replay


running windows 11


Have you checked if the soundbar in the bottom right corner of your PC is on?

Customer Replay


the sound just quit all of a sudden

banner 6


Understood.

Customer Replay


what soundbar?


At the bottom right corner of your screen.


ok found it


Could you please tell me, is it muted or no?

Customer Replay


it was muted


Have you unmuted it?

Customer Replay


yes

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Please check if you now have sound.

Customer Replay


still no sound


Understood.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!

Customer Replay


ok


Thank you!

Customer Replay


it keeps going back to muted


***** please try to re-download your audio drivers with this instruction:

  1. Open Device Manager in your laptop.
  2. Double click Sound, video and game controllers to expand it.
  3. Right click your sound device and click Uninstall device.
  4. Confirm the uninstallation. Check the box next to Delete the driver software for this device if there’s an option like this, then confirm the uninstall.
  5. Restart your computer and Windows will automatically download and install the sound driver for your device. After that, check the sound to see if it works.


Keep me updated.

Customer Replay


still no sound


Please try this:

  1. Press Windows + i to open the Settings app. Click Sound on your right to access your Sound settings.
  2. Click and select your input device under Input.
  3. Click the drop-down menu beside Set as default sound device.
  4. Click and select one of the following options depending on your preferences.


Let me know when you are done or if you have any difficulties.

Customer Replay


i only have output sound


Could you please take a screenshot of what you see in the sound settings?
What do you see under output?

Customer Replay


don't lnow how to take a scree shot


To take a screenshot you need to press the Windows + Print Screen (or PrtSc, PrtScn,…) keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
How is it going?

Customer Replay


Visitor uploaded: Screenshot.png


Great, thanks!
Go to the Advanced sections and choose Output
I mean "Output devices"

Customer Replay


ok. i'll try it


While it is scanning, enter "Troubleshooting settings" in the windows settings
After this, choosing "Other troubletshooters"
And click on "Run" next to "Playing audio"
Please let me know the result of both troubleshooting

Customer Replay


no other troubleshooting


What do you see in the "Troubleshooting settings"?
Or it can be just "Troubleshoot settings "

Customer Replay


no troubleshoot settings


Go to the System section in the Settings
In the list of choice, you should see "Troubleshoot"
Have you found it?

Customer Replay


yes ran it and other troublshoot


Ok, good
Let me know the result of both

Customer Replay


i suddenly have sound


That's great to hear!
Have you checked everything? Does it really work now?

Customer Replay


it seems to be working


Good!
Do you have any additional questions I can help you with?

Customer Replay


no and thank you for your patience

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