Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****
What troubleshooting have you done so far?
evrthing i can think of except taking apart my sound equipment and computer
Understood.
Have you tried to restart your device?
yes
Got it.
What type of computer do you have?
hp
I see.
running windows 11
Have you checked if the soundbar in the bottom right corner of your PC is on?
the sound just quit all of a sudden
Understood.
what soundbar?
At the bottom right corner of your screen.
ok found it
Could you please tell me, is it muted or no?
it was muted
Have you unmuted it?
yes
Please check if you now have sound.
still no sound
Understood.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
ok
Thank you!
it keeps going back to muted
***** please try to re-download your audio drivers with this instruction:
Keep me updated.
still no sound
Please try this:
Let me know when you are done or if you have any difficulties.
i only have output sound
Could you please take a screenshot of what you see in the sound settings?
What do you see under output?
don't lnow how to take a scree shot
To take a screenshot you need to press the Windows + Print Screen (or PrtSc, PrtScn,…) keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
How is it going?
Visitor uploaded: Screenshot.png
Great, thanks!
Go to the Advanced sections and choose Output
I mean "Output devices"
ok. i'll try it
While it is scanning, enter "Troubleshooting settings" in the windows settings
After this, choosing "Other troubletshooters"
And click on "Run" next to "Playing audio"
Please let me know the result of both troubleshooting
no other troubleshooting
What do you see in the "Troubleshooting settings"?
Or it can be just "Troubleshoot settings "
no troubleshoot settings
Go to the System section in the Settings
In the list of choice, you should see "Troubleshoot"
Have you found it?
yes ran it and other troublshoot
Ok, good
Let me know the result of both
i suddenly have sound
That's great to hear!
Have you checked everything? Does it really work now?
it seems to be working
Good!
Do you have any additional questions I can help you with?
no and thank you for your patience
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