Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
evrthing i can think of except taking apart my sound equipment and computer
Understood.
Have you tried to restart your device?
Have you tried to restart your device?
Customer Reply
yes
Got it.
What type of computer do you have?
What type of computer do you have?
Customer Reply
hp
I see.
Customer Reply
running windows 11
Have you checked if the soundbar in the bottom right corner of your PC is on?
Customer Reply
the sound just quit all of a sudden
Understood.
Customer Reply
what soundbar?
At the bottom right corner of your screen.
Customer Reply
ok found it
Could you please tell me, is it muted or no?
Customer Reply
it was muted
Have you unmuted it?
Customer Reply
yes
Please check if you now have sound.
Customer Reply
still no sound
Understood.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Customer Reply
ok
Thank you!
Customer Reply
it keeps going back to muted
***** please try to re-download your audio drivers with this instruction:
1) Open Device Manager in your laptop.
2) Double click Sound, video and game controllers to expand it.
3) Right click your sound device and click Uninstall device.
4) Confirm the uninstallation. Check the box next to Delete the driver software for this device if there’s an option like this, then confirm the uninstall.
5) Restart your computer and Windows will automatically download and install the sound driver for your device. After that, check the sound to see if it works.
Keep me updated.
1) Open Device Manager in your laptop.
2) Double click Sound, video and game controllers to expand it.
3) Right click your sound device and click Uninstall device.
4) Confirm the uninstallation. Check the box next to Delete the driver software for this device if there’s an option like this, then confirm the uninstall.
5) Restart your computer and Windows will automatically download and install the sound driver for your device. After that, check the sound to see if it works.
Keep me updated.
Customer Reply
still no sound
Please try this:
1. Press Windows + i to open the Settings app. Click Sound on your right to access your Sound settings.
2. Click and select your input device under Input.
3. Click the drop-down menu beside Set as default sound device.
4. Click and select one of the following options depending on your preferences.
Let me know when you are done or if you have any difficulties.
1. Press Windows + i to open the Settings app. Click Sound on your right to access your Sound settings.
2. Click and select your input device under Input.
3. Click the drop-down menu beside Set as default sound device.
4. Click and select one of the following options depending on your preferences.
Let me know when you are done or if you have any difficulties.
Customer Reply
i only have output sound
Could you please take a screenshot of what you see in the sound settings?
What do you see under output?
What do you see under output?
Customer Reply
don't lnow how to take a scree shot
To take a screenshot you need to press the Windows + Print Screen (or PrtSc, PrtScn,…) keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
How is it going?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
How is it going?
Customer Reply
Visitor uploaded: Screenshot.png
Great, thanks!
Go to the Advanced sections and choose Output
I mean "Output devices"
Go to the Advanced sections and choose Output
I mean "Output devices"
Customer Reply
ok. i'll try it
While it is scanning, enter "Troubleshooting settings" in the windows settings
After this, choosing "Other troubletshooters"
And click on "Run" next to "Playing audio"
Please let me know the result of both troubleshooting
After this, choosing "Other troubletshooters"
And click on "Run" next to "Playing audio"
Please let me know the result of both troubleshooting
Customer Reply
no other troubleshooting
What do you see in the "Troubleshooting settings"?
Or it can be just "Troubleshoot settings "
Or it can be just "Troubleshoot settings "
Customer Reply
no troubleshoot settings
Go to the System section in the Settings
In the list of choice, you should see "Troubleshoot"
Have you found it?
In the list of choice, you should see "Troubleshoot"
Have you found it?
Customer Reply
yes ran it and other troublshoot
Ok, good
Let me know the result of both
Let me know the result of both
Customer Reply
i suddenly have sound
That's great to hear!
Have you checked everything? Does it really work now?
Have you checked everything? Does it really work now?
Customer Reply
it seems to be working
Good!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
no and thank you for your patience
😊
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