Step 1: Soft Reset Simultaneously press and hold the Power key and Volume down button on the right edge of your Samsung device for approximately 15 seconds. Then, release the buttons. This will perform a soft reset and may resolve the black screen issue.
Step 2: Check for Software Updates Since the black screen issue occurred after a software upgrade, it's important to ensure that the software is installed correctly. Follow these steps to check for software updates:
Step 3: Install Software Updates If your device prompts you to install a software update after the soft reset, follow these steps to proceed with the installation:
Hello, thank you for using Howly.
What troubleshooting have you done with your Samsung phone so far?
just trying to turn it on. thats it
One of the common causes of this black screen is a firmware crash. The phone will not respond for no apparent reason and will usually just show a black screen. The fastest way to fix Samsung black screen issues is by doing a soft reset.
*****, try these steps first:
Simultaneously press and hold the Power key and Volume down button on the right edge for approximately 15 seconds then release.
just open up. prior to this black out. there was a software upgrade from Samsung/ T-mobile. that's when this happened
Ok, I see now. Have you followed the steps I provided?
yes it is now open and is asking for another install of the software. could it be corrupt?
It's possible the upgrade was not installed fully. Usually, it's recommended to install the latest update for the device to work good.
So please install the updates available for your device, but make sure your phone is connected to the charger to be sure the updating process won't be interrupted
Ok thanks for the help
My pleasure! I am glad the issue was resolved for you.
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