Updated: March 26, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I forgot my code for my Samsung s20 Galaxy phone

author

Hello, thank you for using Howly.
Maybe remember do have a Samsung account on your Samsung Galaxy S20?

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Customer Replay

No

author

No problem, please turn off your phone

Customer Replay

It's asking me for the pin

author

Try this - press and hold the Side button and Volume down button until the 'Power off' prompt appears then release.

Customer Replay

I did that and it asked me for the pin
What do I do now

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author

Please try one more, holding Volume Down and power simultaneously for around 10 seconds

Customer Replay

OK I did it now what

author

It is turned off?

Customer Replay

No it restarted the phone

author

Press and hold the Volume up and side buttons until the device vibrates and the Android Recovery screen appears

Customer Replay

It didn't do anything but still give me a code
Now what

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author

Hold Volume Down and power to restart, when the phone starts to boot up --> Hold Volume up and power until phone vibrates and recovery screen appears

Customer Replay

Still won't do anything still asking for code

author

Press and Hold Volume Up + Power for around 30 seconds it should restart itself even if screen asking about code appear, still keep holding the buttons

Customer Replay

It restored the phone

author

Do you mean restarted?

Customer Replay

But it's but is still asking for code

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author

Good, I'll need to ask you about it one more time, please Press and Hold Volume Up + Power, and don't release them until you see a recovery screen
Like this:

image

Customer Replay

It did not show that it just restarted the phone again and ask him for code

author

Got it, when it restarts and the Samsung logo appears release the Power button but keep holding the Volume Up
We need to enter into that recovery screen to be able to reset your phone

Customer Replay

OK it says android recovery reboot system now reboot 2 and stuff like that

author

Great
Using the volume Down button select - "Wipe data/Factory reset"
And press the power button when you are on "Wipe data/Factory reset"
Tell me if you see the next screen

Customer Replay

I'll see the AT&T sign

author

Do you see "Wipe data/Factory reset" in the list?

Customer Replay

Now it says welcome

author

Good, follow the prompts and check if you can access your phone Home screen

Customer Replay

It's asking for a Wi-Fi

author

Can you connect it to the WiFi?

Customer Replay

But I have to go to the Box

author

The internet connection is required to perform an initial setup
The best option is to connect it to your usual home WiFi network

Customer Replay

It says getting your phone ready

author

Good, let me know how everything is going.
It takes a few minutes it may also ask about Google account

Customer Replay

I'm putting the Google account but it says no count found

author

Can you skip add Google account screen?

Customer Replay

I'm creating a new account for Google

author

Good, just make sure you remember your new password for that account

Customer Replay

OK I will remember it

author

Got it, after creating an account you should be able to access your phone

Customer Replay

Yes
I'm in ty

author

Great news, *****!
Check if everything is fine

Customer Replay

Yes ty

author

After reset, your phone should be good as new

Customer Replay

Yes
Thank u

author

You're welcome, *****!
Please let me know if there is anything else I can do for you

Customer Replay

No I don't thank u

author

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

I will

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