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I forgot my code for my Samsung s20 Galaxy phone
Hello, thank you for using Howly.
Maybe remember do have a Samsung account on your Samsung Galaxy S20?
No
No problem, please turn off your phone
It's asking me for the pin
Try this - press and hold the Side button and Volume down button until the 'Power off' prompt appears then release.
I did that and it asked me for the pin
What do I do now
Please try one more, holding Volume Down and power simultaneously for around 10 seconds
OK I did it now what
It is turned off?
No it restarted the phone
Press and hold the Volume up and side buttons until the device vibrates and the Android Recovery screen appears
It didn't do anything but still give me a code
Now what
Hold Volume Down and power to restart, when the phone starts to boot up --> Hold Volume up and power until phone vibrates and recovery screen appears
Still won't do anything still asking for code
Press and Hold Volume Up + Power for around 30 seconds it should restart itself even if screen asking about code appear, still keep holding the buttons
It restored the phone
Do you mean restarted?
But it's but is still asking for code
Good, I'll need to ask you about it one more time, please Press and Hold Volume Up + Power, and don't release them until you see a recovery screen
Like this:
It did not show that it just restarted the phone again and ask him for code
Got it, when it restarts and the Samsung logo appears release the Power button but keep holding the Volume Up
We need to enter into that recovery screen to be able to reset your phone
OK it says android recovery reboot system now reboot 2 and stuff like that
Great
Using the volume Down button select - "Wipe data/Factory reset"
And press the power button when you are on "Wipe data/Factory reset"
Tell me if you see the next screen
I'll see the AT&T sign
Do you see "Wipe data/Factory reset" in the list?
Now it says welcome
Good, follow the prompts and check if you can access your phone Home screen
It's asking for a Wi-Fi
Can you connect it to the WiFi?
But I have to go to the Box
The internet connection is required to perform an initial setup
The best option is to connect it to your usual home WiFi network
It says getting your phone ready
Good, let me know how everything is going.
It takes a few minutes it may also ask about Google account
I'm putting the Google account but it says no count found
Can you skip add Google account screen?
I'm creating a new account for Google
Good, just make sure you remember your new password for that account
OK I will remember it
Got it, after creating an account you should be able to access your phone
Yes
I'm in ty
Great news, *****!
Check if everything is fine
Yes ty
After reset, your phone should be good as new
Yes
Thank u
You're welcome, *****!
Please let me know if there is anything else I can do for you
No I don't thank u
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
I will
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