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I cannot scan from my new hp envy to my new hp laptop
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you know the series of your hp envy printer?
7900e
Thank you for the provided information!
Is this the first time you are trying to scan, right?
i can scan to my iphone but not to my laptop
Can you print anything on your laptop?
yes
Noted
Do you have HP smart app?
i have it on my iphone and i thought it was on the laptop.... not sure
Got it
when i typed in the 123.hp it says to scan the code to your mobile device???
I see
Do you have Windows 10 or 11?
windows 11
Noted
printer and laptop are wireless both connected to wifi
Please press the Windows button on your keyboard and start to enter "HP smart". If it is installed on your laptop, you will see the app by searching for it
Thanks for the details!
found it
Good
Open the HP smart app
Then, click the Scan tile on the HP Smart app home screen. If a Get Started screen opens, click Get Started.
it asks if i want to create an account
Did you already create an account from the app on your iPhone?
yes
You should also see an option to sign in to the existing account
You need to sign in to the same account you have on your phone
ok ... now it says get started
Good. Click on this button
it works perfectly? yahoo . thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
i think i have everything else working wonderfully. much appreciated
have a great evening
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice evening, too!
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