Updated: March 17, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I cannot scan from my new hp envy to my new hp laptop

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you know the series of your hp envy printer?

Customer Replay

7900e

image

author


Thank you for the provided information!
Is this the first time you are trying to scan, right?

Customer Replay

i can scan to my iphone but not to my laptop

banner 3
author

Can you print anything on your laptop?

Customer Replay

yes

author

Noted
Do you have HP smart app?

Customer Replay

i have it on my iphone and i thought it was on the laptop.... not sure

author

Got it

Customer Replay

when i typed in the 123.hp it says to scan the code to your mobile device???

banner 6
author

I see
Do you have Windows 10 or 11?

Customer Replay

windows 11

Customer Replay

printer and laptop are wireless both connected to wifi

author

Please press the Windows button on your keyboard and start to enter "HP smart". If it is installed on your laptop, you will see the app by searching for it
Thanks for the details!

Customer Replay

found it

banner 9
author

Good
Open the HP smart app
Then, click the Scan tile on the HP Smart app home screen. If a Get Started screen opens, click Get Started.

Customer Replay

it asks if i want to create an account

author

Did you already create an account from the app on your iPhone?

Customer Replay

yes

author

You should also see an option to sign in to the existing account
You need to sign in to the same account you have on your phone

Customer Replay

ok ... now it says get started

author

Good. Click on this button

Customer Replay

it works perfectly? yahoo . thank you

author

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

i think i have everything else working wonderfully. much appreciated
have a great evening

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice evening, too!

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462 resolved issues
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