Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you checked your PC's available storage yet?
we bought our son a gaming HP PC last Christmas and haven't had any trouble but i also haven't been monitoring it he is trying to download a game off of STEAM and it is saying low storeage
I see. Have you checked the storage yet?
no can you help me
Please, follow the steps to check it:
i don't see ru
run
Try these please:
what is the drive capacity called
260mb
That's how much is left?
there are 4 things listed
dish 0 partition 1
Please, could you take a screenshot of that info and send it in the chat?
how
Do you know how to take a screenshot?
no
Are you texting me from his PC now?
yes
Follow these steps: Press Ctrl + PrtScn keys. The entire screen changes to gray including the open menu. Select Mode, or in earlier versions of Windows, select the arrow next to the New button. Select the kind of snip you want, and then select the area of the screen capture that you want to capture.
dropbox comes up then it tells me not enough storeage space
When you try to save the screenshot?
yes
So apparently it really is the problem when downloading the game as well
Low storage
under windows capacity is 237.69 GB and % Free is 0
Free Space is 0mb
does this help you
Yeah, I understand. There's not enough space for the game
so what do i do
You can clear disk space and increase storage on your PC
But still that's what should be done
Uninstalling unnecessary apps and programs will help
how do i do this
First you need to decide which apps and programs you can delete if you're not using them actively
To uninstall, follow these steps:
i don't have an APPS
it list a bunch of apps
So can you see it?
found i t
Good, keep going
i don't really know what i should be deleting
Something that your son isn't using or doesn't need that much
You should ask him
honestly he has no clue either
Okay, I see
microsoft visual c+ do you know what this s
It's a code compiler for the C programming language family
do i delete this
You shouldn't
Because doing so could make multiple applications on your computer stop working.
well then this is not helping sorry
i don't know what to delete
i deleted somethings and still won't download
Basically, what you need to do is go through the entire app list and google what they are if you don't know and then delete if they're not needed
If the game is heavy it might take a few apps being deleted
i have a removable hard drive
Good, you can connect it to the PC and download the game there
*****, is there anything else I can do for you today?
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!