Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I just bought acLG 27mq44b and ws trying to connect to my laptop
Got you
Do you have a HDMI Cable?
Do you have a HDMI Cable?
Customer Reply
yes
In order to connect your laptop to the monitor, use your HDMI Cable and plug it into the HDMI port on your laptop. Usually, it's on the right side of the laptop, but it can differ depending on the brand and model of the device you have. Be sure the HDMI cable is connected to the monitor as well
Then turn on your monitor, see if it's working
Then turn on your monitor, see if it's working
Customer Reply
hold on I'll try it
Please do
Keep me informed, please
Keep me informed, please
Customer Reply
that didn't work . it comes up with a menu but I don't have a remote
What menu do you see? Could you share a screenshot?
Customer Reply
a circular one which has input,setting, power off with X for exit in the middle
At what step does this menu appear?
Customer Reply
when i push the power button
When you click on X button to exit, what do you see?
Customer Reply
then it goes to sleep
Are you sure you connected the cable to the HDMI port? Please check it again
Customer Reply
icant click on it its not touchscreen
What you cannot click, *****?
Customer Reply
hdmi on laptop i'll recheck the monitor
Ok, keep me updated, please
Customer Reply
we got it the hdmi was not fully plugged in
Oh, i see. So now it's working?
Customer Reply
yes
Perfect!
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