Created: January 19, 2023

How can I set up a scan on my laptop to connectr to my new TS3645 printer?

I just finished connecting my new cordless printer.
Last Edit: January 19, 2023
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Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
May I ask you if your printer is visible in windows settings with it right name?
Customer Reply
I think so.
I mean PIXMA
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
And may you check again, please
Maybe it is TS3465, not the 3645?
Customer Reply
Sorry TS3465
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Customer Reply
What are some steps to update
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
This tool is fully automatical, you just need to launch it and it will define your printer and found a driver for you
It may ask you to confirm install, please
Customer Reply
I went into the link, press download, open the file and appear a plank black screen
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
What message it shows you, please?
Customer Reply
When i open the file, it says Do you want to allow this app to make changes to your device? Then i click "yes" and then appear a blank black sheet with the word " success".....
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
It means that driver is already installed, thank you!
Please, follow these instructions:
1. Open the Windows Settings
2. Type in the search field troubleshooting
3. Choose the first option
4. Choose another troubleshooting
5. Look for and choose a printer
Customer Reply
It says" troubleshooting couldn't identify the problem. 1. give feedback on this troubleshooter . 2. close the troubleshooter
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Thank you!
May I ask you have you tried to scan before and what the printer says to you?
Customer Reply
There is no scan icon on my laptop to scan a document
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Have you tried to use a button on your printer?
If it works well then you just need to download any scan button from Microsoft Store, please
I mean the scan app.
Customer Reply
I can't see any scan button on the printer but it says on the printer packing box, Print, Copy, Scan
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
You may scan with your printer with canon mobile app
Or You may go to Windows Settings >Devices >Printers >Choose you Pixma TS3465 >Click manage >Choose Pixma TS3465 scanner >Open scanner
There should appear a window with scanning settings
Customer Reply
Is there a button on the printer to press for scanner?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I checked it, and there are no button, you should use Canon app for phone or Windows apps
Customer Reply
ok thanks
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
You are welcome!
Do you have any additional questions I can help you with?
Customer Reply
no thanks. appreciate your help.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
Likewise.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
😄

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