Updated: May 21, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

How can I set up a scan on my laptop to connectr to my new TS3645 printer?

I just finished connecting my new cordless printer.

Short summary:

  1. Confirm printer visibility in Windows settings.
  2. Update the printer driver by downloading it from the Canon website.
  3. Troubleshoot the printer using the built-in Windows troubleshooting feature.
  4. For scanning options: a. Use the Canon mobile app on your smartphone or tablet. b. Go to Windows Settings > Devices > Printers > Manage > Scanner settings.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
May I ask you if your printer is visible in windows settings with it right name?

Customer Replay

I think so.
I mean PIXMA

And may you check again, please
Maybe it is TS3465, not the 3645?

Customer Replay

Sorry TS3465


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Customer Replay

What are some steps to update

This tool is fully automatical, you just need to launch it and it will define your printer and found a driver for you
It may ask you to confirm install, please

Customer Replay

I went into the link, press download, open the file and appear a plank black screen

What message it shows you, please?

Customer Replay

When i open the file, it says Do you want to allow this app to make changes to your device? Then i click "yes" and then appear a blank black sheet with the word " success".....

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It means that driver is already installed, thank you!
Please, follow these instructions:

  1. Open the Windows Settings
  2. Type in the search field troubleshooting
  3. Choose the first option
  4. Choose another troubleshooting
  5. Look for and choose a printer
Customer Replay

It says" troubleshooting couldn't identify the problem. 1. give feedback on this troubleshooter . 2. close the troubleshooter

Thank you!
May I ask you have you tried to scan before and what the printer says to you?

Customer Replay

There is no scan icon on my laptop to scan a document

Have you tried to use a button on your printer?
If it works well then you just need to download any scan button from Microsoft Store, please
I mean the scan app.

Customer Replay

I can't see any scan button on the printer but it says on the printer packing box, Print, Copy, Scan

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Top answer

You may scan with your printer with canon mobile app
Or You may go to Windows Settings >Devices >Printers >Choose you Pixma TS3465 >Click manage >Choose Pixma TS3465 scanner >Open scanner
There should appear a window with scanning settings

Customer Replay

Is there a button on the printer to press for scanner?

Top answer

I checked it, and there are no button, you should use Canon app for phone or Windows apps

Customer Replay

ok thanks

You are welcome!
Do you have any additional questions I can help you with?

Customer Replay

no thanks. appreciate your help.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay


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James Harris
Invalid Date
Can someone please tell me if this printer supports wireless scanning to a laptop?
Thunder Nova
Invalid Date
Thank you for your assistance! 🙏 I was struggling to set up scanning on my laptop but your guidance made it possible.

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