Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
May I ask you if your printer is visible in windows settings with it right name?
May I ask you if your printer is visible in windows settings with it right name?
Customer Reply
I think so.
I mean PIXMA
I mean PIXMA
And may you check again, please
Maybe it is TS3465, not the 3645?
Maybe it is TS3465, not the 3645?
Customer Reply
Sorry TS3465
Thank you!
Please, try to update your driver to the last version
Here is a link
https://www.canon.com.au/support/sims-content?pid=48ac228de2d44f4285448d7838ced066&cid=A5D84915D2BE4AECA4B0E2F3AF3EC812&ctype=dr
Please, try to update your driver to the last version
Here is a link
https://www.canon.com.au/support/sims-content?pid=48ac228de2d44f4285448d7838ced066&cid=A5D84915D2BE4AECA4B0E2F3AF3EC812&ctype=dr
Customer Reply
What are some steps to update
This tool is fully automatical, you just need to launch it and it will define your printer and found a driver for you
It may ask you to confirm install, please
It may ask you to confirm install, please
Customer Reply
I went into the link, press download, open the file and appear a plank black screen
What message it shows you, please?
Customer Reply
When i open the file, it says Do you want to allow this app to make changes to your device? Then i click "yes" and then appear a blank black sheet with the word " success".....
It means that driver is already installed, thank you!
Please, follow these instructions:
1. Open the Windows Settings
2. Type in the search field troubleshooting
3. Choose the first option
4. Choose another troubleshooting
5. Look for and choose a printer
Please, follow these instructions:
1. Open the Windows Settings
2. Type in the search field troubleshooting
3. Choose the first option
4. Choose another troubleshooting
5. Look for and choose a printer
Customer Reply
It says" troubleshooting couldn't identify the problem. 1. give feedback on this troubleshooter . 2. close the troubleshooter
Thank you!
May I ask you have you tried to scan before and what the printer says to you?
May I ask you have you tried to scan before and what the printer says to you?
Customer Reply
There is no scan icon on my laptop to scan a document
Have you tried to use a button on your printer?
If it works well then you just need to download any scan button from Microsoft Store, please
I mean the scan app.
If it works well then you just need to download any scan button from Microsoft Store, please
I mean the scan app.
Customer Reply
I can't see any scan button on the printer but it says on the printer packing box, Print, Copy, Scan
You may scan with your printer with canon mobile app
Or You may go to Windows Settings >Devices >Printers >Choose you Pixma TS3465 >Click manage >Choose Pixma TS3465 scanner >Open scanner
There should appear a window with scanning settings
Or You may go to Windows Settings >Devices >Printers >Choose you Pixma TS3465 >Click manage >Choose Pixma TS3465 scanner >Open scanner
There should appear a window with scanning settings
Customer Reply
Is there a button on the printer to press for scanner?
I checked it, and there are no button, you should use Canon app for phone or Windows apps
Customer Reply
ok thanks
You are welcome!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
no thanks. appreciate your help.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
Likewise.
😄
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