Updated: May 21, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

How can I set up a scan on my laptop to connectr to my new TS3645 printer?

I just finished connecting my new cordless printer.

Short summary:

  1. Confirm printer visibility in Windows settings.
  2. Update the printer driver by downloading it from the Canon website.
  3. Troubleshoot the printer using the built-in Windows troubleshooting feature.
  4. For scanning options: a. Use the Canon mobile app on your smartphone or tablet. b. Go to Windows Settings > Devices > Printers > Manage > Scanner settings.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
May I ask you if your printer is visible in windows settings with it right name?

Customer Replay

I think so.
I mean PIXMA

author

And may you check again, please
Maybe it is TS3465, not the 3645?

Customer Replay

Sorry TS3465

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Customer Replay

What are some steps to update

author

This tool is fully automatical, you just need to launch it and it will define your printer and found a driver for you
It may ask you to confirm install, please

Customer Replay

I went into the link, press download, open the file and appear a plank black screen

author

What message it shows you, please?

Customer Replay

When i open the file, it says Do you want to allow this app to make changes to your device? Then i click "yes" and then appear a blank black sheet with the word " success".....

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author

It means that driver is already installed, thank you!
Please, follow these instructions:

  1. Open the Windows Settings
  2. Type in the search field troubleshooting
  3. Choose the first option
  4. Choose another troubleshooting
  5. Look for and choose a printer
Customer Replay

It says" troubleshooting couldn't identify the problem. 1. give feedback on this troubleshooter . 2. close the troubleshooter

author

Thank you!
May I ask you have you tried to scan before and what the printer says to you?

Customer Replay

There is no scan icon on my laptop to scan a document

author

Have you tried to use a button on your printer?
If it works well then you just need to download any scan button from Microsoft Store, please
I mean the scan app.

Customer Replay

I can't see any scan button on the printer but it says on the printer packing box, Print, Copy, Scan

banner 9
author
Top answer

You may scan with your printer with canon mobile app
Or You may go to Windows Settings >Devices >Printers >Choose you Pixma TS3465 >Click manage >Choose Pixma TS3465 scanner >Open scanner
There should appear a window with scanning settings

Customer Replay

Is there a button on the printer to press for scanner?

author
Top answer

I checked it, and there are no button, you should use Canon app for phone or Windows apps

Customer Replay

ok thanks

author

You are welcome!
Do you have any additional questions I can help you with?

Customer Replay

no thanks. appreciate your help.

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

Likewise.

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Comments

2 comments
James Harris
Invalid Date
Can someone please tell me if this printer supports wireless scanning to a laptop?
Thunder Nova
Invalid Date
Thank you for your assistance! πŸ™ I was struggling to set up scanning on my laptop but your guidance made it possible.

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