Updated: March 25, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

Having problems cleaning the print head

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?

Customer Replay

Epson ET2720


Got you
Please try to follow these steps:
Make sure there are no errors on the LCD screen and the output tray is extended.
Load a few sheets of plain paper in the product.
Press the home button, if necessary.
Select Maintenance and press the OK button.

Customer Replay


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Good. Now Select Head Cleaning and press the OK button.
Then Press the start button to clean the print head.

Customer Replay


Ok, now Select Nozzle Check, press the OK button, and press the start button to run a nozzle check and confirm that the print head is clean.

Customer Replay

The Yellow and Cyan are ok but the Red is missing. I have ink in all tanks and I have done this entire process several times. The first time I did it the Yellow and Cyan were broken up but the red was fine.

Ok, so now the red lines are missing
*****, we will need to run a Power Cleaning in this case. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product.
Does your printer has enough ink so we could try these steps?

Customer Replay

I need to add Black. Hold on.

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Customer Replay


Good, let's start then
Turn off the product.
Visually check the ink levels and make sure each ink tank is at least one-third full.
Next: Press and hold the power button and the help button at the same time until you see the Power Cleaning screen.
Follow the instructions on the LCD screen to run the Power Cleaning.
When the Power Cleaning is finished, run a nozzle check.

Customer Replay

I am going through the cleaning process again. hold on

Let me know the results

Customer Replay

everything is back to normal. Thanks for your help.

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That's great! I am gald the issue is resolved!

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