Updated: April 04, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

Having connection issues with my laptop.

 Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

My laptop is failing to connect to wifi. I already did a trouble shoot and the issues found are:

What are they?

Customer Replay

Windows can't communicate with the device or resource
Security or firewall setting might be blocking the connection

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Customer Replay

The first issue also specifies Is this your home Wifi that your laptop fails to connect to?
It's also failing to connect to the wifi at my community college and my hot spot

Customer Replay

What do you recommend?

Could you specify which version of Windows you use?

Customer Replay

It should be the latest version of windows but let me double check

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Okay, please double check

Customer Replay

It's the latest version

Customer Replay

If it helps I have a vpn

Is it turned on?

Customer Replay

No it can't be turned on without wifi

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Yeah, right
Can you please specify both the brand and the model of your laptop?

Customer Replay

Dell Inspirion 2000


Thank you for the provided intromation!
Did you notice why it stopped connecting to Wi-Fi? Maybe after some changes in system or something like that

Customer Replay

The only real change this laptop has been through is I just brought it back from Japan. Other than that there's nothing else I can think of or noticed about why it stopped connecting.

Customer Replay

Keep in mind I didn't buy it in Japan, I brought it with me to Japan and left with it.

Okay, understood
Do you have Windows 10?

Customer Replay

Windows 11 Home

Got it, thank you
Does it see the network?

Customer Replay

How do I check that? I'm looking at windows specifications rn

I mean, when you are trying to connect to WiFi, do you see it or there is nothing in WiFi settings?

Customer Replay

It boes see the wifi options.

And is there a list of available wifi?

Customer Replay


Customer Replay

I'm currently at my community college and there's only one network available for public use. The others require passwords

Have you checked the airplane mode?

Customer Replay

To abb more context for my problem. While connected to the public wifi below the name it jumps back and forth between "Connected, open" and "No internet, open"
My airplane mode is off

Thank you for additional information!
Please follow these steps:

  1. Select Start > Settings > System > Troubleshoot > Other troubleshooters
  2. Under Other, select Network Adapter > Run.
  3. Follow the steps in the troubleshooter and see if that fixes the problem.
Customer Replay

It says: Select the Network adapter to diagnose. And the options are Ethernet 2, wifi 2, NordLynx, and All network abapters
Which one do you recommend?

Customer Replay

"Possible Solution: Networking Reset" are the results.

Is there anything else on the screen?

Customer Replay

There was a button a pressed that was something on the lines of networking configurations and now it's saying Reset your network configurations.

Okay, I see

Customer Replay

It also says it couldn't detect the direct issue but it's offering a network reset as an option

Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

  1. Press Win + I to open the Settings screen and go to Network & internet > Advanced network settings.
  2. Click Network reset.
  3. Click Reset now and then Yes. Then restart the computer for the network settings to take effect.
    Please, keep me updated.
Customer Replay

Restarting now

Customer Replay

Oh yeah, my guy. Perfect results.

Does the Wi-Fi work?

Customer Replay

Sure does

Is there anything else I can do for you today?

Customer Replay

How do I give you 5 stars? 😆

You can rate this chat by taping the "Rate expert" button on the top of the chat window😊
Thank you!

Customer Replay

You have a great day, Vitalii.

Have a gread day too!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.

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