Created: October 31, 2022

Having connection issues with my laptop.

Last Edit: October 31, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
 Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Can you please explain the issue in detail?
Customer Reply
My laptop is failing to connect to wifi. I already did a trouble shoot and the issues found are:
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What are they?
Customer Reply
Windows can't communicate with the device or resource
Security or firewall setting might be blocking the connection
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I see
Customer Reply
The first issue also specifies Is this your home Wifi that your laptop fails to connect to?
It's also failing to connect to the wifi at my community college and my hot spot
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Clear
Customer Reply
What do you recommend?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you specify which version of Windows you use?
Customer Reply
It should be the latest version of windows but let me double check
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, please double check
Customer Reply
It's the latest version
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Noted
Customer Reply
If it helps I have a vpn
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is it turned on?
Customer Reply
No it can't be turned on without wifi
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yeah, right
Can you please specify both the brand and the model of your laptop?
Customer Reply
Dell Inspirion 2000
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for the provided intromation!
Did you notice why it stopped connecting to Wi-Fi? Maybe after some changes in system or something like that
Customer Reply
The only real change this laptop has been through is I just brought it back from Japan. Other than that there's nothing else I can think of or noticed about why it stopped connecting.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it
Customer Reply
Keep in mind I didn't buy it in Japan, I brought it with me to Japan and left with it.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, understood
Do you have Windows 10?
Customer Reply
Windows 11 Home
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it, thank you
Does it see the network?
Customer Reply
How do I check that? I'm looking at windows specifications rn
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I mean, when you are trying to connect to WiFi, do you see it or there is nothing in WiFi settings?
Customer Reply
It boes see the wifi options.
Does
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
And is there a list of available wifi?
Customer Reply
Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Noted
Customer Reply
I'm currently at my community college and there's only one network available for public use. The others require passwords
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Understood
Have you checked the airplane mode?
Customer Reply
To abb more context for my problem. While connected to the public wifi below the name it jumps back and forth between "Connected, open" and "No internet, open"
My airplane mode is off
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for additional information!
Please follow these steps:
1. Select Start > Settings > System > Troubleshoot > Other troubleshooters .
2. Under Other, select Network Adapter > Run.
3. Follow the steps in the troubleshooter and see if that fixes the problem.
Customer Reply
It says: Select the Network adapter to diagnose. And the options are Ethernet 2, wifi 2, NordLynx, and All network abapters
Which one do you recommend?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Wi-Fi 2
Customer Reply
"Possible Solution: Networking Reset" are the results.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is there anything else on the screen?
Customer Reply
There was a button a pressed that was something on the lines of networking configurations and now it's saying Reset your network configurations.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, I see
Customer Reply
It also says it couldn't detect the direct issue but it's offering a network reset as an option
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
1. Press Win + I to open the Settings screen and go to Network & internet > Advanced network settings.
2. Click Network reset.
3. Click Reset now and then Yes. Then restart the computer for the network settings to take effect.
Please, keep me updated.
Customer Reply
Restarting now
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay
Customer Reply
Oh yeah, my guy. Perfect results.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Does the Wi-Fi work?
Customer Reply
Sure does
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
How do I give you 5 stars? 😆
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You can rate this chat by taping the "Rate expert" button on the top of the chat window😊
Thank you!
Customer Reply
You have a great day, Vitalii.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Have a gread day too!
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