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Do you mean you cannot unlock your MacBook?
Apple Platform Security
correct, not able to open internet
screen frozen
Okay, I see
Do you see the message about blocking on the screen?
yes the computer is working, I close this page and I can go to my email
Yes
Could you specify on what page the problem occurs?
Safari
Is the problem on a certain webpage or in the whole Safari app?
Whole Safari page , can open Crome but it’s not letting me open my accounts without wanting me to change my password s
I see
Could you send me a photo of the error message that you are getting, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Hold on
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5341498
Thank you for the photo!
Please try the following:
K
can get my mouse to work
Could you please try to use your Touchpad?
ok what button
It should be in the bottom-middle of your MacBook.
Hold on
Take as much time as you need!
im back on, cleared all history
Now, please try to close Safari and open it up again, to see if it pops-up again.
did it twice and open a site on Safari. All good
Great news!
Thank you!
You're very welcome!
I’m glad I was able to get that sorted out for you.
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