Have a security block on my MacBook Air

Short summary:

Open Safari and press on the Safari button at the top-left corner of the screen
Select Preferences and go to the Privacy tab > Manage Website Data > Remove all
Open Safari again and go to Develop button > Empty Cache
Then, go to History button > Clear History and select All history
If you are unable to use your mouse, please try to use your touchpad instead. It should be in the bottom-middle of your MacBook.
Close Safari and open it up again to see if the issue is resolved.

Denys Kashnytskyi

Hello, thank you for using Howly.
Do you mean you cannot unlock your MacBook?

Customer Replay

Apple Platform Security
correct, not able to open internet
screen frozen

Denys Kashnytskyi

Okay, I see
Do you see the message about blocking on the screen?

Customer Replay

yes the computer is working, I close this page and I can go to my email
Yes

Denys Kashnytskyi

Could you specify on what page the problem occurs?

Customer Replay

Safari

Denys Kashnytskyi

Is the problem on a certain webpage or in the whole Safari app?

Customer Replay

Whole Safari page , can open Crome but it’s not letting me open my accounts without wanting me to change my password s

Denys Kashnytskyi

I see
Could you send me a photo of the error message that you are getting, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Hold on
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5341498

Top answer

Denys Kashnytskyi

Thank you for the photo!
Please try the following: