Updated: April 24, 2023
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author
by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

Have a security block on my MacBook Air

Short summary:

  1. Open Safari and press on the Safari button at the top-left corner of the screen
  2. Select Preferences and go to the Privacy tab > Manage Website Data > Remove all
  3. Open Safari again and go to Develop button > Empty Cache
  4. Then, go to History button > Clear History and select All history
  5. If you are unable to use your mouse, please try to use your touchpad instead. It should be in the bottom-middle of your MacBook.
  6. Close Safari and open it up again to see if the issue is resolved.
author

Hello, thank you for using Howly.
Do you mean you cannot unlock your MacBook?

image

Customer Replay

Apple Platform Security
correct, not able to open internet
screen frozen

author

Okay, I see
Do you see the message about blocking on the screen?

Customer Replay

yes the computer is working, I close this page and I can go to my email
Yes

author

Could you specify on what page the problem occurs?

Customer Replay

Safari

banner 3
author

Is the problem on a certain webpage or in the whole Safari app?

Customer Replay

Whole Safari page , can open Crome but it’s not letting me open my accounts without wanting me to change my password s

author

I see
Could you send me a photo of the error message that you are getting, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Hold on
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5341498

author
Top answer

Thank you for the photo!
Please try the following:

  1. Open Safari and press on the Safari button at the top-left corner of the screen
  2. Select Preferences and go to the Privacy tab > Manage Website Data > Remove all
  3. Open Safari again and go to Develop button > Empty Cache
  4. Then, go to History button > Clear History and select All history
Customer Replay

K
can get my mouse to work

banner 6
author

Could you please try to use your Touchpad?

Customer Replay

ok what button

author

It should be in the bottom-middle of your MacBook.

Customer Replay

Hold on

author

Take as much time as you need!

Customer Replay

im back on, cleared all history

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author

Now, please try to close Safari and open it up again, to see if it pops-up again.

Customer Replay

did it twice and open a site on Safari. All good

Customer Replay

Thank you!

author

You're very welcome!
I’m glad I was able to get that sorted out for you.

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