Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
nice to meet you
Could you please tell me the brand and model of your phone?
sure
pixel 6a
Thank you!
ok
May I ask what kind of notification you are not receiving?
the app is buffer
Got it.
Please, follow the instructions below to change the notification for your phone:
Show conversation, default, and silent
Hide silent conversations and notifications
Don't show any notifications
Hide silent notifications in the status bar
Allow notification snoozing
Notification dot on the app icon
Enhanced notifications
I don't get it
which shall I choose?
you're giving me all the options
In the following messages, I will provide you with step-by-step instructions.
ye
ok
the problem, as I said, is that the toggle switch don't move
it doesn't allow me to switch it
Could you take a screenshot of the settings?
Visitor uploaded: Screenshot.png
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Size: 208031
Can click on the "Disattivate" tab?
And select different option.
ye
there's most recent, most frequent, all apps
Okay.
Let's try to enable the notification through the Buffer app itself.
Open the Buffer app. Click on your profile avatar at the top right of your Buffer dashboard and then click on Preferences. Then, select the Notifications tab. The table below outlines the various notifications you can enable/disable.
I don't see it like that
Visitor uploaded: Screenshot.png
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Size: 135778
Select account settings.
ye
then enable push notifications
Correct.
it sends me back to the phone settings
don't work
Have you tried reinstalling the app?
yes
I'm gonna try again
Yes, please.
NOW IT WORKS
Great!
Is there anything else I can do for you today?
it asked me again if I wanted to receive notifications
no, thx very much for your help
Would you be so kind to rate this chat? You can do that by tapping the "Rate expert" button at the top of the chat window.
ofc
Thank you so much!
I wish you have a good day!
same, bye!
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