Hello, thank you for using Howly.
Are you trying to connect your HP printer to the computer?
trying to put in ink jets
Please let me know when you are finished so I could proceed with the instructions!
it is a new printer , we are having trouble installing the ink cartridges.
Okay, I see.
there is a plastic band going across the length of the area ,do we go over or under it
Is it on the ink cartridge?
it is inside the printer .in front the place
Do you mean this?
no writing , just a clear plastic band
Once you open the ink cartridge access door, it should look like this
hold on
thanks so much . Ithink we have it now
Noted
Did you place the cartridges?
Yes they clicked right in. again , thanksso much.
You are welcome!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
No . Believe we are set ,
I am so pleased to see your issue got resolved!
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