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The printer keeps telling me that there is a problem with my account
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What printer model is it?
HP OfficeJet Pro 9015e
When does this problem happen?
When I send a print job from either my laptop or phone
Tell me please , does it tell what you have to take care of ?
No, just that there is a problem with my account.
Did you ever use HP Ink?
Yes, my card that was used had to be replaced because of unauthorized use
Did you replace the card on HP Ink website?
no
Tell me please do you have HP Ink business account or just basic one?
should be business account
I am not sure
Try please sign in on this page : https://admin.hpsmart.com/
If it will sign in you , it means you have business account.
Please let me know if it will or will not.
ok, thanks!
I will wait here:)
it let me in and recognized me but there is nothing past due
- Open "Account" in the left menu, then "Billing".
- Expand the section for your current billing method and click Update Payment.
- Select Business and then enter your payment details.
Can you please try that?
ok
Good
Let me know how everything is going.
I did what you requested but only account profile and preferences show on screen and no way to make update under either
Maybe you have just basic account .
- Open this page : https://instantink.hpconnected.com/subscriptions
- Click "Account" in the left menu, then "Billing".
- Click "Change Payment Method" to open the Billing details window.
When you update your payment method, you must re-enter all information, including
card number, CVV, and expiration date.
Can you please follow steps above ?
Thank you for your time. It has let me update the card information
Great!
Now please try printing.
ok
Let me know how everything is going.
it is printing, thank you very much!
We are glad that you have resolved your issue using Howly!
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