The laptop is a Lenovo Think Pad E590 Black

Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Could you please specify the service you are talking about?

I can help you here.
Please tell me what is wrong?
Do you want to reset the Microsoft password on the laptop?

Is it locked with a PIN?

Got it.
Do you see, I forgot my PIN option?

Yes. Please answer my question.
Do you see, 'I forgot my PIN' option on the laptop`s screen?

Can you make me a picture of that laptop`s screen, so I can check?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Thank you for that.
Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
After you're signed in, select Start > Settings > Accounts > Sign-in options >Windows Hello PIN or PIN > I forgot my PIN and then follow the instructions to change it.

You can try it out.
Let me know when you are done.

Okay, Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.

Perfect.
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?