Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
I need a password reset I believe, please tell me what to do or where I can go.
Could you please specify the service you are talking about?
Is there a Microsoft or Lenovo office in Nanaimo?
I can help you here.
Please tell me what is wrong?
Do you want to reset the Microsoft password on the laptop?
I cannot login, so the laptop is useless
Is it locked with a PIN?
Yes
Got it.
Do you see, I forgot my PIN option?
Can I get my answer soon?
Yes. Please answer my question.
Do you see, 'I forgot my PIN' option on the laptop`s screen?
I cannot see “ I forgot my PIN” option
Can you make me a picture of that laptop`s screen, so I can check?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
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Thank you for that.
Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
After you're signed in, select Start > Settings > Accounts > Sign-in options >Windows Hello PIN or PIN > I forgot my PIN and then follow the instructions to change it.
I do get a challenge phrase, is that correct.
You can try it out.
Let me know when you are done.
the question that I entered says incorrect
Okay, Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
OMG it is working now, thank you!!
Perfect.
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No, thank you for your patience!
Always welcome!
I am so pleased to see your issue got resolved!
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