Updated: March 24, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

The laptop is a Lenovo Think Pad E590 Black

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I need a password reset I believe, please tell me what to do or where I can go.

author

Could you please specify the service you are talking about?

Customer Replay

Is there a Microsoft or Lenovo office in Nanaimo?

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author

I can help you here.
Please tell me what is wrong?
Do you want to reset the Microsoft password on the laptop?

image

Customer Replay


I cannot login, so the laptop is useless

author

Is it locked with a PIN?

Customer Replay

Yes

author

Got it.
Do you see, I forgot my PIN option?

Customer Replay

Can I get my answer soon?

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author

Yes. Please answer my question.
Do you see, 'I forgot my PIN' option on the laptop`s screen?

Customer Replay

I cannot see “ I forgot my PIN” option

author

Can you make me a picture of that laptop`s screen, so I can check?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1648097

author

Thank you for that.
Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.
After you're signed in, select Start > Settings > Accounts > Sign-in options >Windows Hello PIN or PIN > I forgot my PIN and then follow the instructions to change it.

Customer Replay

I do get a challenge phrase, is that correct.

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author

You can try it out.
Let me know when you are done.

Customer Replay

the question that I entered says incorrect

author

Okay, Select Sign-in options and then select "Enter your password". You will then be able to enter your local password or a Microsoft account password, depending on which type of account you've created during the setup process.

Customer Replay

OMG it is working now, thank you!!

author

Perfect.
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No, thank you for your patience!

author

Always welcome!
I am so pleased to see your issue got resolved!

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