Have AC4000 front panel 4 blue lights then red light cannot get passed

Nice to meet you, *****!
What troubleshooting have you done so far?

I see. Are you trying to a setup internet connection with your newly purchased AC4000 router?

I see. It is possible that there are issues on your internet provider's end. Did you try contacting them?

Understood, however, there may be a problem with the cable wiring and this may lead to a lack of signal.
Could you please double check that the issue is not on your service provider's end?

Ok.
Let's reset your router.
Do you see a reset button?

Please check the backside of your router.

You should press and hold the button for 15 seconds.

Ok. Could you please check your internet connection?

Do you have any additional questions I can help you with?

Got it. I hope everything is fine for now :)