Updated: March 16, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

Have AC4000 front panel 4 blue lights then red light cannot get passed

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

Turned off and on plus disconnected and reconnected

I see. Are you trying to a setup internet connection with your newly purchased AC4000 router?


Customer Replay

No, it is years old and now seems to have this problem

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I see. It is possible that there are issues on your internet provider's end. Did you try contacting them?

Customer Replay

I do not think that is problem since neighbor with same provider is fine

Understood, however, there may be a problem with the cable wiring and this may lead to a lack of signal.
Could you please double check that the issue is not on your service provider's end?

Customer Replay

No, land line phone is fine using sane input

Let's reset your router.
Do you see a reset button?

Customer Replay

No what button is it

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Please check the backside of your router.

Customer Replay

Ok I pushed it and am waiting

You should press and hold the button for 15 seconds.

Customer Replay

It seems to be working now

Ok. Could you please check your internet connection?

Customer Replay

thank you

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Do you have any additional questions I can help you with?

Customer Replay

I have set this up years ago and tp link has no info on the lights nor the buttons on front

Got it. I hope everything is fine for now :)

Customer Replay

Fine bye

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay


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