Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Turned off and on plus disconnected and reconnected
I see. Are you trying to a setup internet connection with your newly purchased AC4000 router?
Customer Reply
No, it is years old and now seems to have this problem
I see. It is possible that there are issues on your internet provider's end. Did you try contacting them?
Customer Reply
I do not think that is problem since neighbor with same provider is fine
Understood, however, there may be a problem with the cable wiring and this may lead to a lack of signal.
Could you please double check that the issue is not on your service provider's end?
Could you please double check that the issue is not on your service provider's end?
Customer Reply
No, land line phone is fine using sane input
Ok.
Let's reset your router.
Do you see a reset button?
Let's reset your router.
Do you see a reset button?
Customer Reply
No what button is it
Please check the backside of your router.
Customer Reply
Ok I pushed it and am waiting
You should press and hold the button for 15 seconds.
Customer Reply
It seems to be working now
Ok. Could you please check your internet connection?
Customer Reply
thank you
Do you have any additional questions I can help you with?
Customer Reply
I have set this up years ago and tp link has no info on the lights nor the buttons on front
Got it. I hope everything is fine for now :)
Customer Reply
Fine bye
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Ok
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