Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Turned off and on plus disconnected and reconnected
I see. Are you trying to a setup internet connection with your newly purchased AC4000 router?
No, it is years old and now seems to have this problem
I see. It is possible that there are issues on your internet provider's end. Did you try contacting them?
I do not think that is problem since neighbor with same provider is fine
Understood, however, there may be a problem with the cable wiring and this may lead to a lack of signal.
Could you please double check that the issue is not on your service provider's end?
No, land line phone is fine using sane input
Ok.
Let's reset your router.
Do you see a reset button?
No what button is it
Please check the backside of your router.
Ok I pushed it and am waiting
You should press and hold the button for 15 seconds.
It seems to be working now
Ok. Could you please check your internet connection?
thank you
Do you have any additional questions I can help you with?
I have set this up years ago and tp link has no info on the lights nor the buttons on front
Got it. I hope everything is fine for now :)
Fine bye
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Ok
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