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Somehow my computer mic is not working
Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur?
It seemed to be working then on zoom no mic was found. I went into my system and no mic in the device input.
Got it, and what troubleshooting have you done so far?
The general system checks which said the audio is fine.
Is anything else you have done?
no
Okay.
Do you have a PC or laptop with a microphone?
my HP is supposed to have a built-in camera and microphone.
laptop
That's right, the laptop has it built-in.
the question is what happened to it?
Are you using Windows on your laptop?
yes
I see. Have you tried to reboot your laptop after the problem occur?
no
Please tell me how
That will be the first and the easiest way to solve that issue, sometimes software has problems, and a simple reboot could help.
so what do you want me to do
I"ll ask you to restart your laptop, press the Start button, Power > Reboot.
I have done a reboot
so how will we check if this is the solution
Now please, go to Start > Settings > System > Sound, and check if the microphone working.
still no input device found
Now, please right-click on the Start button > Device manager > and look if there are any unrecognized devices.
I do not have a start button
Then, please press simultaneously Win+X buttons and click on device manager.
what do you want me to do next
Please look for the unrecognized devices in that window.
I have one unknown USB Device
Okay, could you please make a screenshot of that page?
The Device Manger page?
Yes, please.
The device manager is not in my recording system.
I don't see that message I am telling you I am unable to get that shot.
That's okay.
Don't worry.
Are you able to enter my system?
Unfortunately, not at the moment.
audio inputs and outputs are clear
Please, follow the instructions below:
- In Windows, search for and open Device Manager.
- Double-click Sound, video, and game controllers.
- Right-click the name of the sound hardware, and then select Update driver.
- Select Search automatically for updated driver software, and then wait for Windows to search.
- If a software update is available, let Windows install it.
everything is uptodate
I got you.
Alright, then let's try to use the Windows audio troubleshooting tool.
Here's how:
- In Windows, search for and open Control Panel.
- Select Troubleshooting.
- Under Hardware and Sound, select Troubleshoot audio recording.
If a window displays prompting you for an administrator password or confirmation, type the requested credentials. - The Sound troubleshooter opens. Click Next. The troubleshooter checks the audio service status.
- Select the device you want to troubleshoot, and then click Next.
- Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.
hold on
The system now is working thank you
Did the troubleshooting tool help?
somehow the mic array was disconnected
thank you
Is there anything else I can do for you today?
no bed time
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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