Updated: April 03, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

Security Alert please help

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
How can I help you?

Customer Replay

My laptop is messaging that it is locked up due too my IP address has been used on identity theft websites number to call my recognised saying do not attempt to shut down or restart Help


I'm sorry, where do you see that message?
Could you please take a photo of that message and send it to me in this chat?

Customer Replay

It is vocal on my computer screen

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Do you mean that it is saying that your computer is locked?

Customer Replay

yes it has been running for at least 5 to 7 minutes

Did that message appear in your browser?

Customer Replay

I was looking to make an appointment in my local area and this came up on my screen

Actually, it looks like a scam attempt. Could you please restart your computer?

Customer Replay

Ok it will no allow me to access my restart screen Can I do this using my keyboard

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You can press and hold the power key on your computer. Press and hold it for about 20 seconds

Customer Replay

Thank you Do I just turn it back on now

Correct, try to turn it back, please

Customer Replay

Thank you so much that has worked 👏🏻

You are always welcome!
Do you maybe have any other questions or issues I could help you with?

Customer Replay

No Thank you very much for your help

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