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Security Alert please help
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
How can I help you?
My laptop is messaging that it is locked up due too my IP address has been used on identity theft websites number to call my recognised saying do not attempt to shut down or restart Help
I'm sorry, where do you see that message?
Could you please take a photo of that message and send it to me in this chat?
It is vocal on my computer screen
Do you mean that it is saying that your computer is locked?
yes it has been running for at least 5 to 7 minutes
Did that message appear in your browser?
I was looking to make an appointment in my local area and this came up on my screen
Actually, it looks like a scam attempt. Could you please restart your computer?
Ok it will no allow me to access my restart screen Can I do this using my keyboard
You can press and hold the power key on your computer. Press and hold it for about 20 seconds
Thank you Do I just turn it back on now
Correct, try to turn it back, please
Thank you so much that has worked 👏🏻
You are always welcome!
Do you maybe have any other questions or issues I could help you with?
No Thank you very much for your help
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