Created: November 24, 2022

Security Alert please help

Last Edit: November 28, 2022
Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
How can I help you?
Customer Reply
My laptop is messaging that it is locked up due too my IP address has been used on identity theft websites number to call my recognised saying do not attempt to shut down or restart Help
Jessica Miller
Jessica Miller Tech Expert & Writer
I'm sorry, where do you see that message?
Could you please take a photo of that message and send it to me in this chat?
Customer Reply
It is vocal on my computer screen
Jessica Miller
Jessica Miller Tech Expert & Writer
Do you mean that it is saying that your computer is locked?
Customer Reply
yes it has been running for at least 5 to 7 minutes
Jessica Miller
Jessica Miller Tech Expert & Writer
Did that message appear in your browser?
Customer Reply
I was looking to make an appointment in my local area and this came up on my screen
Jessica Miller
Jessica Miller Tech Expert & Writer
Actually, it looks like a scam attempt. Could you please restart your computer?
Customer Reply
Ok it will no allow me to access my restart screen Can I do this using my keyboard
Jessica Miller
Jessica Miller Tech Expert & Writer
You can press and hold the power key on your computer. Press and hold it for about 20 seconds
Customer Reply
Thank you Do I just turn it back on now
Jessica Miller
Jessica Miller Tech Expert & Writer
Correct, try to turn it back, please
Customer Reply
Thank you so much that has worked 👏🏻
Jessica Miller
Jessica Miller Tech Expert & Writer
You are always welcome!
Do you maybe have any other questions or issues I could help you with?
Customer Reply
No Thank you very much for your help