Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your device?
Can you please specify both the brand and the model of your device?
Customer Reply
Epson ET 2650
Thank you!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
just checked to make sure all 4 ink holders? whatever u call them are full
Okay, got it
Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
Keep me posted
Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
Keep me posted
Customer Reply
ok but power cord goes into computer thing
Okay, got it
Customer Reply
am 80 years old and computer challenged so do not know correct terms will plug all back into proper place
I understand, don't worry, I am here to help you, will do my best to resolve this issue
I think your printer is connected wirelessly to your computer
We will need to check that
I think your printer is connected wirelessly to your computer
We will need to check that
Customer Reply
OK up from the floor reconnecting wires
Super
Tell me once you connect everything if it works
Tell me once you connect everything if it works
Customer Reply
yes it is on but have not tried to print..should I now
Yes please, try to print something
Customer Reply
Blank paper came out
I see
Are there any error messages shown on the LCD?
Are there any error messages shown on the LCD?
Customer Reply
no
Are the drivers for the printer up to date?
Customer Reply
Told u I am challenged..what are drivers?
No problem
Let’s try to remove and then reinstall your printer. To do this, please press Windows key + I to open Settings. Go to Devices > Printers & scanners. Select your printer, click Remove device, then click Yes.
Next, click Add a printer or scanner. Follow the wizard through to connect the printer back to your computer.
Let’s try to remove and then reinstall your printer. To do this, please press Windows key + I to open Settings. Go to Devices > Printers & scanners. Select your printer, click Remove device, then click Yes.
Next, click Add a printer or scanner. Follow the wizard through to connect the printer back to your computer.
Customer Reply
too stressed with this printer/computer stuff going for a glass of wine
Thanks you for help me
Thanks you for help me
Is there anything else I can help you with?
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