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Printing but no print on paper
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your device?
Epson ET 2650
Thank you!
What troubleshooting have you done so far?
just checked to make sure all 4 ink holders? whatever u call them are full
Okay, got it
Please follow these steps to power cycle your printer:
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 1 minute.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on.
Keep me posted
ok but power cord goes into computer thing
Okay, got it
am 80 years old and computer challenged so do not know correct terms will plug all back into proper place
I understand, don't worry, I am here to help you, will do my best to resolve this issue
I think your printer is connected wirelessly to your computer
We will need to check that
OK up from the floor reconnecting wires
Super
Tell me once you connect everything if it works
yes it is on but have not tried to print..should I now
Yes please, try to print something
Blank paper came out
I see
Are there any error messages shown on the LCD?
no
Are the drivers for the printer up to date?
Told u I am challenged..what are drivers?
No problem
Let’s try to remove and then reinstall your printer. To do this, please press Windows key + I to open Settings. Go to Devices > Printers & scanners. Select your printer, click Remove device, then click Yes.
Next, click Add a printer or scanner. Follow the wizard through to connect the printer back to your computer.
too stressed with this printer/computer stuff going for a glass of wine
Thanks you for help me
Is there anything else I can help you with?
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