Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Have you ever experienced this issue before?
Ok, is it dropping down on all your devices or only the TV?
How many devices connect to it right now?
4 TV'S and 3 phones
they've all worked fine until now
Your internet may keep cutting out because you or your internet provider must resolve one or more issues. However, your modem also may be faulty, or you may have too many devices using too much data simultaneously.
What is your router model?
Then, let's try to do a factory reset first to see if the problem occurs after that.
However, I must warn you: A factory reset restores the modem to the default settings – all remembered Wi-Fi connections and any user customizations, such as your Wi-Fi name and password, are erased.
Are you ok with that?
ok but how would i get back to a wiring modern
You'll need to set it up as a new device.
What is your internet provider?
Then it'll be more automatic.
OK let's do it then
However, before we start, please check the back of your modem. There should be a sticker with your default Wi-Fi network and password details.
Can you see it?
yes we've got Spark-D6PJUN-5G
Great! To factory reset your modem, do the following:
When you're done. Power and WAN light should be GREEN and steady. Internet light and a LAN light should be GREEN and blinking. The WLAN light should be GREEN and blinking.
Wiring through this now.
Using my mobile plan to connect
Tell me please , have you finished with my steps above ?
All lights are back on except internet one which is flashing
Check please question above.
Yes finished above ster
Have you tried to connect to Wi-Fi and open any webpage ?
Just tried FB on my phone and that works but TV not connecting to Netflix yet
Does it work with Youtube?
Yep Youtube works on my phone
I mean on TV
no not on the TV
Tell me please model and brand of your TV
Just went to settings on TV and connected to D6PJUN-5G and Youtube now works
Is there anything else I can do for you today?
Netflix now working
nope were good to go now.
Happy for you !
I am so pleased to see your issue got resolved!
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