Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What phone (brand and model) do you have?
What phone (brand and model) do you have?
Customer Reply
samsung galaxy s8+
sm-G955UI
sm-G955UI
Got it.
Customer Reply
I didn't want to use factory reset as it will wipe everything on phone i have photos, work staff etc i don't want loose
As for Galaxy 8+ it's said that you can restore your info from the backup files.
Customer Reply
tried that on find my mobile had no luck wasn't able to
reserched alot of softwares to try not to loose data will resetting no luck or have to buy witch i don't have the money to that either
reserched alot of softwares to try not to loose data will resetting no luck or have to buy witch i don't have the money to that either
I understand, and will do my best to help you now!
Customer Reply
Thank you so much really am greatful :-)
You're welcome!
Could you double-check, whether you really don't have any access to it via https://findmymobile.samsung.com/login?
Could you double-check, whether you really don't have any access to it via https://findmymobile.samsung.com/login?
Customer Reply
Sure will check now
Thank you greatly!
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 247928
I have access to get in just not able to unlock
Type: image/png
Size: 247928
I have access to get in just not able to unlock
Thank you for the screenshot
I see.
I see.
Customer Reply
Your very welcome
I believe, that if you have an access to it (but no Unlock), there should be backup data on the cloud.
Customer Reply
okay, how would i access it
And, in this situation, the only available way is to do a hard reset.
After resetting your Samsung you can find one in the settings.
After resetting your Samsung you can find one in the settings.
Customer Reply
would i still loose everything?
No, as there will be Back up data.
Should I provide you with a step-by-step-guide?
Should I provide you with a step-by-step-guide?
Customer Reply
okay, sorry so nervous.
Yes please that would help me as it's my first time
Yes please that would help me as it's my first time
It's fine, I will help you out here!
Customer Reply
Thank you
1. Turn Off Your phone by holding down the Power button and hit the Power Off option on the screen. Your phone will turn off.
2. Access Recovery Mode
With the phone off, press the Volume Up, Bixby, and Power buttons simultaneously. Keep holding until
you see the Android recovery logo.
3. Navigate down to Factory Reset using the volume rockers and press Power to confirm.
4. Choose Yes to initiate hard reset.
5. Choose Reboot System Now when it’s done. Your Galaxy S8 or S8+ is now back to the factory settings and you can restore it from the backup files.
2. Access Recovery Mode
With the phone off, press the Volume Up, Bixby, and Power buttons simultaneously. Keep holding until
you see the Android recovery logo.
3. Navigate down to Factory Reset using the volume rockers and press Power to confirm.
4. Choose Yes to initiate hard reset.
5. Choose Reboot System Now when it’s done. Your Galaxy S8 or S8+ is now back to the factory settings and you can restore it from the backup files.
Customer Reply
Thank you will try now.
Please, keep me tuned if there appear any issue!
Customer Reply
Won't let me turn off phone asking for pin
Noted.
You can forge turn off this phone by holding Power + Volume down buttons for 5 seconds.
Keep holding the power and volume down button until it shut down.
You can forge turn off this phone by holding Power + Volume down buttons for 5 seconds.
Keep holding the power and volume down button until it shut down.
Customer Reply
thank you will try now :-)
Keep me tuned, please!
Customer Reply
will do won't be long, Thanks again
You're welcome, *****!
Customer Reply
it restarted my phone
Okay, noted.
1. To perform a hard shut down, press the Power and Volume down buttons together
for 6-10 seconds.
2. Leave the Volume Down and power button as you feel your phone vibrate, hold the Volume Up button.
3. Your device will enter Recovery Mode.
4. Choose Power off at the end of the list. Confirm by pressing the Power key.
I believe this should help.
1. To perform a hard shut down, press the Power and Volume down buttons together
for 6-10 seconds.
2. Leave the Volume Down and power button as you feel your phone vibrate, hold the Volume Up button.
3. Your device will enter Recovery Mode.
4. Choose Power off at the end of the list. Confirm by pressing the Power key.
I believe this should help.
Customer Reply
okay will this 1 now. Thank you
still trying
still trying
I see.
Write here if there will appear any questions!
Write here if there will appear any questions!
Customer Reply
yes won't be long maybe it's just me cause im nervous lol won't be long sorry for the wait
It's okay, take your time!
Is everything going smoothly?
Is everything going smoothly?
Customer Reply
I don't know if it's just me but it keeps restarting
been holding the buttons down just restarts again
been holding the buttons down just restarts again
Oh, okay. It may be an issue with an instruction.
Customer Reply
so sorry for the hassel
No-no, it's fine!
My pleasure to help you out today!
My pleasure to help you out today!
Customer Reply
really appreciate it thank you kindly
You're welcome, *****!
1. Hold the volume down + power buttons for 10-15 seconds, until you feel it vibrate. The galaxy will then show a system menu with instructions how to use the menu.
2. Use the volume down button to move the selection down to the "Power down" choice.
3. Use the Bixsby button to select/confirm "Power down".
1. Hold the volume down + power buttons for 10-15 seconds, until you feel it vibrate. The galaxy will then show a system menu with instructions how to use the menu.
2. Use the volume down button to move the selection down to the "Power down" choice.
3. Use the Bixsby button to select/confirm "Power down".
Customer Reply
thank you will give a go now
Thank you :)
Customer Reply
finally got it lol
it's off now so sorry
it's off now so sorry
You're so welcome!
Should i copy and paste the previous instructions to reset you phone?
Should i copy and paste the previous instructions to reset you phone?
Customer Reply
Yes please. sorry
It's fine, *****!
Customer Reply
Thank you so much your service is the best
1. Access Recovery Mode
With the phone off, press the Volume Up, Bixby, and Power buttons simultaneously. Keep holding until you see the Android recovery logo.
2. Navigate down to Factory Reset using the volume rockers and press Power to confirm.
3. Choose Yes to initiate hard reset.
With the phone off, press the Volume Up, Bixby, and Power buttons simultaneously. Keep holding until you see the Android recovery logo.
2. Navigate down to Factory Reset using the volume rockers and press Power to confirm.
3. Choose Yes to initiate hard reset.
Customer Reply
Will try now
Keep me tuned :)
Customer Reply
Will do :-)
Take your time.
Customer Reply
On number 5. Choose Reboot System Now when it’s done. Your Galaxy S8 or S8+ is now back to the factory settings and you can restore it from the backup files. Just waiting now to see what happens now
Okay, thank you for the notification! :)
Customer Reply
Im on let's go now step
Tell me, when it's done, please
Customer Reply
yeap will do
Good to know :)
Customer Reply
im stuck on bring your old data for quicker set up. How do you want to connect? 1) wireless 2)cable and usb connector 3)skip this for now
when i click on wireless it gives me a pin says Open smart swtch on your old galaxy and enter the pin shown below
when i click on wireless it gives me a pin says Open smart swtch on your old galaxy and enter the pin shown below
I believe, if you have a usb cable and computer, you should try that one.
In wireless way you should have this app.
In wireless way you should have this app.
Customer Reply
Says connect your new galaxy phone to your old device with a cable use usb connector and cable to connect the devices. Plug the usb connector into your new phone
Oh, I see.
So, there's no way to do both of them.
So, there's no way to do both of them.
Customer Reply
nothing else appears on screen won't let me go any further just says at bottom of my phone screen later
In this case let's use the third one, please.
Customer Reply
nope tried both
okay skip now
okay skip now
You can't do anything, am I right?
Customer Reply
no cant do anything at this stage
Got you!
Tell me, what do you see after pressing the third variant?
Tell me, what do you see after pressing the third variant?
Customer Reply
choose wifi network witch is connected to my wifi
Choose your Wi-fi, please
Customer Reply
then right at the bottom of right screen
yeap connected to my wifi
it says next
yeap connected to my wifi
it says next
Go next, ***** :)
Customer Reply
yeap nexted it :-)
Keep me tuned.
Customer Reply
will do :-)
Thanks!
Customer Reply
checking for updates at the moment
Good sign!
Customer Reply
still checking for updates
Okay, let me see.
Customer Reply
Says taking to long? try going back and connecting to a different networ
Yes, please, if it's possible.
Customer Reply
it says installing updates
So it found one?
Customer Reply
it's connected to my wifi, now says the same thing Says taking to long? try going back and connecting to a different network
Oh, I see.
Do you have any wi-fi to connect?
Do you have any wi-fi to connect?
Customer Reply
sorry now its says enter your current pin use my google account instead
Try using google account
Customer Reply
adding my google account now
Okay, take your time.
Customer Reply
getting account info
Good to see!
Customer Reply
says choose a backup to restore my phone or my tablet witch 1 do you think is best?
I don't have much information about both of your devices.
I believe it should be the phone.
I believe it should be the phone.
Customer Reply
clicked on my phone option, says confirm your old galaxy s8+ screen lock, to decrypt your backup, enter your old phone screen lock on the screen
what exactly does it mean by that confirm your old galaxy s8+ screen lock? is that meaning my pin i forgot is that what it's referring too? or
what exactly does it mean by that confirm your old galaxy s8+ screen lock? is that meaning my pin i forgot is that what it's referring too? or
I believe so, maybe somewhere we did turn wrong
Customer Reply
what do i do now from there?
Let me see. What options does it provide, could you repeat?
Customer Reply
says choose a backup to restore? clicked on my phone then it says confirm your old galaxy s8+ screen lock, to decrypt your backup, enter your old phones screen lock on the next screen
Oh, now I see, could you turn back and choose another option?
Because if it's referring to the PIN you forgot it's dead end
Because if it's referring to the PIN you forgot it's dead end
Customer Reply
Went back says account added my gmail account, your email,contacts,calendar, events,and more will sync to this phone. You're also ready to start downloading apps,music,and games from google play. You can add and remove accounts later by going to settings >Accounts
Okay.
The option to go next is to make an account?
The option to go next is to make an account?
Customer Reply
went back shows choose wifi network
Got you, let me double-check
Customer Reply
wnt forward now checking for updates
After checking updates, try to skip all the pages, if it's possible.
Customer Reply
what would happen if i create new account would i still be able to access my staff or will eberything be gone? instead of using my old gmail i used for my phone?
*everything
*everything
It's unnecessary to make another account.
Customer Reply
okay, waiting on it checking for updates
back to account added my gmail
will go next
back to account added my gmail
will go next
By the way, could you there just skip choosing Gmail account?
Customer Reply
says you can add and remove accounts later by going to settings >accounts
Noted.
Customer Reply
back to page choose a backup to restore my phone or tablet
Did you have a "Protect your phone" page?
Customer Reply
then right down the bottom on my elft side screen says don't restore
No didn't come across that page
No didn't come across that page
We can choose "don't restore". Because we don't have a possibility to enter by using PIN code, and the second variant is not convenient.
Did I review it correct?
Did I review it correct?
Customer Reply
yeap il try don't restore
Okay, keep me tuned
Customer Reply
says protect your phone prevent others from using this phone without your permission by activating device protaction features
I believe you can use one or just skip and make it afterwards.
Customer Reply
yeap clicked on skip just waiting now
on page adding finishing touches
on page adding finishing touches
Good to see!
Customer Reply
on page sign into your samsung account should i skip?
Try to log in there.
Customer Reply
okay
Keep me tuned, *****!
Customer Reply
says protect your data with two-step verification set up now, not now option?
Yes, not now.
Customer Reply
it says it is required at the bottom of screen says close
Try pressing "Close"
Customer Reply
Back to page sign in to your samsung account or skip
Okay, so the loop it is :)
Customer Reply
lol skip it is
Try to sign in.
You did? :)
You did? :)
Customer Reply
okay
sorry no i'll try login again
sorry no i'll try login again
Fine, keep me tuned :)
Customer Reply
shoul d i just try set up? or
If it's possible to skip, try skipping, if it turns you back, there's no other way.
Customer Reply
says also don't show for 7days should i click on that then not now and see what happens?or
didn't work took me back to sign in :-)
didn't work took me back to sign in :-)
Don't show for 7 days? Is that the message it shows?
Customer Reply
yeap tried it didn't work
So, that's the way, I suppose.
Try doing that one.
Try doing that one.
Customer Reply
try witch 1 sorry :-)
Could you please send which options does it have one more time?
Customer Reply
says get started or not now
"Not now" didn't work or you hadn't pressed that one?
Customer Reply
yeap tried it didn't work at all
So "Get started"
Customer Reply
okay
Tell me, what will appear next.
Customer Reply
asked for my phone number witch i did add next page was it had sent a code to number but i cannot see anything come through with a code to my number
Oh, I see. Was there any additional option?
Customer Reply
says extended time or edit phone number
Okay, is there any possibility to use another phone number?
Customer Reply
yeap i can try that
Thanks :)
Customer Reply
sorry just waiting to get a number is a ***** number okay?
For PIN code you mean?
Customer Reply
yeah to get the code cause i wasn't able to on my phone
You should print there a code that arrive on the phone number you added
No other will fit, unfortunately
No other will fit, unfortunately
Customer Reply
okay how do i print the code
Did you enter another phone number that is available?
You should recieve on that one phone a code number to enter on your's phone
You should recieve on that one phone a code number to enter on your's phone
Customer Reply
no hadn't yet still waiting on the person to give me their number so i can enter it in
So, you need to wait, unfortunately. It's the only way now
Customer Reply
got the number they had forgotten their number and i lost it on my phone so ima add it in now
Okay then, *****!
Customer Reply
done added it got the code, It took me back to signing into my accout account again
Got it.
No skip possibilities so far there?
No skip possibilities so far there?
Customer Reply
says all done
all finished
all finished
So you have to login anyways?
Customer Reply
a notification popped up saying bring back data from old device
completeing set up
completeing set up
So you can now operate with a phone?
Noted!
Noted!
Customer Reply
yeap then it took me to my screen on my phone
yeap can operate now
no more screen lock
yeap can operate now
no more screen lock
So now we should try to recover that info?
Customer Reply
yes please
1. Open Settings, scroll down to Clound And Account
2. Then open Backup And Restore --> Backup Settings and sign in your Samsung Account.
3. After logging in, choose every data you need and press Backup Now
2. Then open Backup And Restore --> Backup Settings and sign in your Samsung Account.
3. After logging in, choose every data you need and press Backup Now
Customer Reply
okay will do now :-)
Keep me tuned! :)
Customer Reply
it's updating my backup
Noted.
Customer Reply
it's done
Is everything good now with it? :)
Customer Reply
all my contacts there just not showing photos or messages etc
Oh, bad to see.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
there is a notification that says bring data from your old device. Smart switch wonder if that will help bring the rest back
You could try that one!
By the way, at the Backup and Restore you can find a Restore button, which will additionaly can help you to restore some more info!
By the way, at the Backup and Restore you can find a Restore button, which will additionaly can help you to restore some more info!
Customer Reply
okay will gve it a go
Got you :)
Customer Reply
waiting now. Thank you so much for your patience and help really am greatful that your've takin the time to really help me out. Thank you again can;t thank you enough love your service :-)
You're so welcome *****!
Was a pleasure helping you out!
Is there anything else I can do for you today?
Was a pleasure helping you out!
Is there anything else I can do for you today?
Customer Reply
I hope you get a good pay for doing this type of job :-) was nice to meet you and honestly i did ask someone before just the other day didn't really help me that much as much as your've done
No. Thank you :-) that was all
No. Thank you :-) that was all
I'm happy that I was able to help you!
Take care of yourself and feel free to write in this chat 24/7!
Take care of yourself and feel free to write in this chat 24/7!
No comments yet...
Comments