Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What phone (brand and model) do you have?
samsung galaxy s8+
sm-G955UI
Got it.
I didn't want to use factory reset as it will wipe everything on phone i have photos, work staff etc i don't want loose
As for Galaxy 8+ it's said that you can restore your info from the backup files.
tried that on find my mobile had no luck wasn't able to
reserched alot of softwares to try not to loose data will resetting no luck or have to buy witch i don't have the money to that either
I understand, and will do my best to help you now!
Thank you so much really am greatful :-)
You're welcome!
Could you double-check, whether you really don't have any access to it via https://findmymobile.samsung.com/login?
Sure will check now
Thank you greatly!
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I have access to get in just not able to unlock
Thank you for the screenshot
I see.
Your very welcome
I believe, that if you have an access to it (but no Unlock), there should be backup data on the cloud.
okay, how would i access it
And, in this situation, the only available way is to do a hard reset.
After resetting your Samsung you can find one in the settings.
would i still loose everything?
No, as there will be Back up data.
Should I provide you with a step-by-step-guide?
okay, sorry so nervous.
Yes please that would help me as it's my first time
It's fine, I will help you out here!
Thank you
Thank you will try now.
Please, keep me tuned if there appear any issue!
Won't let me turn off phone asking for pin
Noted.
You can forge turn off this phone by holding Power + Volume down buttons for 5 seconds.
Keep holding the power and volume down button until it shut down.
thank you will try now :-)
Keep me tuned, please!
will do won't be long, Thanks again
You're welcome, *****!
it restarted my phone
Okay, noted.
I believe this should help.
okay will this 1 now. Thank you
still trying
I see.
Write here if there will appear any questions!
yes won't be long maybe it's just me cause im nervous lol won't be long sorry for the wait
It's okay, take your time!
Is everything going smoothly?
I don't know if it's just me but it keeps restarting
been holding the buttons down just restarts again
Oh, okay. It may be an issue with an instruction.
so sorry for the hassel
No-no, it's fine!
My pleasure to help you out today!
really appreciate it thank you kindly
You're welcome, *****!
thank you will give a go now
Thank you :)
finally got it lol
it's off now so sorry
You're so welcome!
Should i copy and paste the previous instructions to reset you phone?
Yes please. sorry
It's fine, *****!
Thank you so much your service is the best
Will try now
Keep me tuned :)
Will do :-)
Take your time.
On number 5. Choose Reboot System Now when it’s done. Your Galaxy S8 or S8+ is now back to the factory settings and you can restore it from the backup files. Just waiting now to see what happens now
Okay, thank you for the notification! :)
Im on let's go now step
Tell me, when it's done, please
yeap will do
Good to know :)
im stuck on bring your old data for quicker set up. How do you want to connect?
when i click on wireless it gives me a pin says Open smart swtch on your old galaxy and enter the pin shown below
I believe, if you have a usb cable and computer, you should try that one.
In wireless way you should have this app.
Says connect your new galaxy phone to your old device with a cable use usb connector and cable to connect the devices. Plug the usb connector into your new phone
Oh, I see.
So, there's no way to do both of them.
nothing else appears on screen won't let me go any further just says at bottom of my phone screen later
In this case let's use the third one, please.
nope tried both
okay skip now
You can't do anything, am I right?
no cant do anything at this stage
Got you!
Tell me, what do you see after pressing the third variant?
choose wifi network witch is connected to my wifi
Choose your Wi-fi, please
then right at the bottom of right screen
yeap connected to my wifi
it says next
Go next, ***** :)
yeap nexted it :-)
Keep me tuned.
will do :-)
Thanks!
checking for updates at the moment
Good sign!
still checking for updates
Okay, let me see.
Says taking to long? try going back and connecting to a different networ
Yes, please, if it's possible.
it says installing updates
So it found one?
it's connected to my wifi, now says the same thing Says taking to long? try going back and connecting to a different network
Oh, I see.
Do you have any wi-fi to connect?
sorry now its says enter your current pin use my google account instead
Try using google account
adding my google account now
Okay, take your time.
getting account info
Good to see!
says choose a backup to restore my phone or my tablet witch 1 do you think is best?
I don't have much information about both of your devices.
I believe it should be the phone.
clicked on my phone option, says confirm your old galaxy s8+ screen lock, to decrypt your backup, enter your old phone screen lock on the screen
what exactly does it mean by that confirm your old galaxy s8+ screen lock? is that meaning my pin i forgot is that what it's referring too? or
I believe so, maybe somewhere we did turn wrong
what do i do now from there?
Let me see. What options does it provide, could you repeat?
says choose a backup to restore? clicked on my phone then it says confirm your old galaxy s8+ screen lock, to decrypt your backup, enter your old phones screen lock on the next screen
Oh, now I see, could you turn back and choose another option?
Because if it's referring to the PIN you forgot it's dead end
Went back says account added my gmail account, your email,contacts,calendar, events,and more will sync to this phone. You're also ready to start downloading apps,music,and games from google play. You can add and remove accounts later by going to settings >Accounts
Okay.
The option to go next is to make an account?
went back shows choose wifi network
Got you, let me double-check
wnt forward now checking for updates
After checking updates, try to skip all the pages, if it's possible.
what would happen if i create new account would i still be able to access my staff or will eberything be gone? instead of using my old gmail i used for my phone?
*everything
It's unnecessary to make another account.
okay, waiting on it checking for updates
back to account added my gmail
will go next
By the way, could you there just skip choosing Gmail account?
says you can add and remove accounts later by going to settings >accounts
Noted.
back to page choose a backup to restore my phone or tablet
Did you have a "Protect your phone" page?
then right down the bottom on my elft side screen says don't restore
No didn't come across that page
We can choose "don't restore". Because we don't have a possibility to enter by using PIN code, and the second variant is not convenient.
Did I review it correct?
yeap il try don't restore
Okay, keep me tuned
says protect your phone prevent others from using this phone without your permission by activating device protaction features
I believe you can use one or just skip and make it afterwards.
yeap clicked on skip just waiting now
on page adding finishing touches
Good to see!
on page sign into your samsung account should i skip?
Try to log in there.
okay
Keep me tuned, *****!
says protect your data with two-step verification set up now, not now option?
Yes, not now.
it says it is required at the bottom of screen says close
Try pressing "Close"
Back to page sign in to your samsung account or skip
Okay, so the loop it is :)
lol skip it is
Try to sign in.
You did? :)
okay
sorry no i'll try login again
Fine, keep me tuned :)
shoul d i just try set up? or
If it's possible to skip, try skipping, if it turns you back, there's no other way.
says also don't show for 7days should i click on that then not now and see what happens?or
didn't work took me back to sign in :-)
Don't show for 7 days? Is that the message it shows?
yeap tried it didn't work
So, that's the way, I suppose.
Try doing that one.
try witch 1 sorry :-)
Could you please send which options does it have one more time?
says get started or not now
"Not now" didn't work or you hadn't pressed that one?
yeap tried it didn't work at all
So "Get started"
okay
Tell me, what will appear next.
asked for my phone number witch i did add next page was it had sent a code to number but i cannot see anything come through with a code to my number
Oh, I see. Was there any additional option?
says extended time or edit phone number
Okay, is there any possibility to use another phone number?
yeap i can try that
Thanks :)
sorry just waiting to get a number is a ***** number okay?
For PIN code you mean?
yeah to get the code cause i wasn't able to on my phone
You should print there a code that arrive on the phone number you added
No other will fit, unfortunately
okay how do i print the code
Did you enter another phone number that is available?
You should recieve on that one phone a code number to enter on your's phone
no hadn't yet still waiting on the person to give me their number so i can enter it in
So, you need to wait, unfortunately. It's the only way now
got the number they had forgotten their number and i lost it on my phone so ima add it in now
Okay then, *****!
done added it got the code, It took me back to signing into my accout account again
Got it.
No skip possibilities so far there?
says all done
all finished
So you have to login anyways?
a notification popped up saying bring back data from old device
completeing set up
So you can now operate with a phone?
Noted!
yeap then it took me to my screen on my phone
yeap can operate now
no more screen lock
So now we should try to recover that info?
yes please
okay will do now :-)
Keep me tuned! :)
it's updating my backup
Noted.
it's done
Is everything good now with it? :)
all my contacts there just not showing photos or messages etc
Oh, bad to see.
Is there anything else I can do for you today?
there is a notification that says bring data from your old device. Smart switch wonder if that will help bring the rest back
You could try that one!
By the way, at the Backup and Restore you can find a Restore button, which will additionaly can help you to restore some more info!
okay will gve it a go
Got you :)
waiting now. Thank you so much for your patience and help really am greatful that your've takin the time to really help me out. Thank you again can;t thank you enough love your service :-)
You're so welcome *****!
Was a pleasure helping you out!
Is there anything else I can do for you today?
I hope you get a good pay for doing this type of job :-) was nice to meet you and honestly i did ask someone before just the other day didn't really help me that much as much as your've done
No. Thank you :-) that was all
I'm happy that I was able to help you!
Take care of yourself and feel free to write in this chat 24/7!
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