Updated: March 12, 2023
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by Vlad Shvets
Tech Expert & Writer
582 resolved issues

Needing to access my samsung phone as i've forgotten my pin

i've tried find my mobile unfortunatly it says can't unlock your phone. Remote unlock is off

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What phone (brand and model) do you have?

Customer Replay

samsung galaxy s8+
sm-G955UI

image

Customer Replay

I didn't want to use factory reset as it will wipe everything on phone i have photos, work staff etc i don't want loose

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As for Galaxy 8+ it's said that you can restore your info from the backup files.

Customer Replay

tried that on find my mobile had no luck wasn't able to
reserched alot of softwares to try not to loose data will resetting no luck or have to buy witch i don't have the money to that either

I understand, and will do my best to help you now!

Customer Replay

Thank you so much really am greatful :-)

You're welcome!
Could you double-check, whether you really don't have any access to it via https://findmymobile.samsung.com/login?

Customer Replay

Sure will check now

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Thank you greatly!

Customer Replay

Visitor uploaded: image.png
Type: image/png
Size: 247928
I have access to get in just not able to unlock

Thank you for the screenshot
I see.

Customer Replay

Your very welcome

I believe, that if you have an access to it (but no Unlock), there should be backup data on the cloud.

Customer Replay

okay, how would i access it

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And, in this situation, the only available way is to do a hard reset.
After resetting your Samsung you can find one in the settings.

Customer Replay

would i still loose everything?

No, as there will be Back up data.
Should I provide you with a step-by-step-guide?

Customer Replay

okay, sorry so nervous.
Yes please that would help me as it's my first time

It's fine, I will help you out here!

Customer Replay

Thank you

  1. Turn Off Your phone by holding down the Power button and hit the Power Off option on the screen. Your phone will turn off.
  2. Access Recovery Mode
    With the phone off, press the Volume Up, Bixby, and Power buttons simultaneously. Keep holding until
    you see the Android recovery logo.
  3. Navigate down to Factory Reset using the volume rockers and press Power to confirm.
  4. Choose Yes to initiate hard reset.
  5. Choose Reboot System Now when it’s done. Your Galaxy S8 or S8+ is now back to the factory settings and you can restore it from the backup files.
Customer Replay

Thank you will try now.

Please, keep me tuned if there appear any issue!

Customer Replay

Won't let me turn off phone asking for pin

Noted.
You can forge turn off this phone by holding Power + Volume down buttons for 5 seconds.
Keep holding the power and volume down button until it shut down.

Customer Replay

thank you will try now :-)

Keep me tuned, please!

Customer Replay

will do won't be long, Thanks again

You're welcome, *****!

Customer Replay

it restarted my phone

Okay, noted.

  1. To perform a hard shut down, press the Power and Volume down buttons togetherfor 6-10 seconds.
  2. Leave the Volume Down and power button as you feel your phone vibrate, hold the Volume Up button.
  3. Your device will enter Recovery Mode.
  4. Choose Power off at the end of the list. Confirm by pressing the Power key.


I believe this should help.

Customer Replay

okay will this 1 now. Thank you
still trying

I see.
Write here if there will appear any questions!

Customer Replay

yes won't be long maybe it's just me cause im nervous lol won't be long sorry for the wait

It's okay, take your time!
Is everything going smoothly?

Customer Replay

I don't know if it's just me but it keeps restarting
been holding the buttons down just restarts again

Oh, okay. It may be an issue with an instruction.

Customer Replay

so sorry for the hassel

No-no, it's fine!
My pleasure to help you out today!

Customer Replay

really appreciate it thank you kindly

You're welcome, *****!

  1. Hold the volume down + power buttons for 10-15 seconds, until you feel it vibrate. The galaxy will then show a system menu with instructions how to use the menu.
  2. Use the volume down button to move the selection down to the "Power down" choice.
  3. Use the Bixsby button to select/confirm "Power down".
Customer Replay

thank you will give a go now

Thank you :)

Customer Replay

finally got it lol
it's off now so sorry

You're so welcome!
Should i copy and paste the previous instructions to reset you phone?

Customer Replay

Yes please. sorry

It's fine, *****!

Customer Replay

Thank you so much your service is the best

  1. Access Recovery Mode
    With the phone off, press the Volume Up, Bixby, and Power buttons simultaneously. Keep holding until you see the Android recovery logo.
  2. Navigate down to Factory Reset using the volume rockers and press Power to confirm.
  3. Choose Yes to initiate hard reset.
Customer Replay

Will try now

Keep me tuned :)

Customer Replay

Will do :-)

Take your time.

Customer Replay

On number 5. Choose Reboot System Now when it’s done. Your Galaxy S8 or S8+ is now back to the factory settings and you can restore it from the backup files. Just waiting now to see what happens now

Okay, thank you for the notification! :)

Customer Replay

Im on let's go now step

Tell me, when it's done, please

Customer Replay

yeap will do

Good to know :)

Customer Replay

im stuck on bring your old data for quicker set up. How do you want to connect?

  1. wireless
  2. cable and usb connector
  3. skip this for now


when i click on wireless it gives me a pin says Open smart swtch on your old galaxy and enter the pin shown below

I believe, if you have a usb cable and computer, you should try that one.
In wireless way you should have this app.

Customer Replay

Says connect your new galaxy phone to your old device with a cable use usb connector and cable to connect the devices. Plug the usb connector into your new phone

Oh, I see.
So, there's no way to do both of them.

Customer Replay

nothing else appears on screen won't let me go any further just says at bottom of my phone screen later

In this case let's use the third one, please.

Customer Replay

nope tried both
okay skip now

You can't do anything, am I right?

Customer Replay

no cant do anything at this stage

Got you!
Tell me, what do you see after pressing the third variant?

Customer Replay

choose wifi network witch is connected to my wifi

Choose your Wi-fi, please

Customer Replay

then right at the bottom of right screen
yeap connected to my wifi
it says next

Go next, ***** :)

Customer Replay

yeap nexted it :-)

Keep me tuned.

Customer Replay

will do :-)

Customer Replay

checking for updates at the moment

Good sign!

Customer Replay

still checking for updates

Okay, let me see.

Customer Replay

Says taking to long? try going back and connecting to a different networ

Yes, please, if it's possible.

Customer Replay

it says installing updates

So it found one?

Customer Replay

it's connected to my wifi, now says the same thing Says taking to long? try going back and connecting to a different network

Oh, I see.
Do you have any wi-fi to connect?

Customer Replay

sorry now its says enter your current pin use my google account instead

Try using google account

Customer Replay

adding my google account now

Okay, take your time.

Customer Replay

getting account info

Good to see!

Customer Replay

says choose a backup to restore my phone or my tablet witch 1 do you think is best?

I don't have much information about both of your devices.
I believe it should be the phone.

Customer Replay

clicked on my phone option, says confirm your old galaxy s8+ screen lock, to decrypt your backup, enter your old phone screen lock on the screen
what exactly does it mean by that confirm your old galaxy s8+ screen lock? is that meaning my pin i forgot is that what it's referring too? or

I believe so, maybe somewhere we did turn wrong

Customer Replay

what do i do now from there?

Let me see. What options does it provide, could you repeat?

Customer Replay

says choose a backup to restore? clicked on my phone then it says confirm your old galaxy s8+ screen lock, to decrypt your backup, enter your old phones screen lock on the next screen

Oh, now I see, could you turn back and choose another option?
Because if it's referring to the PIN you forgot it's dead end

Customer Replay

Went back says account added my gmail account, your email,contacts,calendar, events,and more will sync to this phone. You're also ready to start downloading apps,music,and games from google play. You can add and remove accounts later by going to settings >Accounts

Okay.
The option to go next is to make an account?

Customer Replay

went back shows choose wifi network

Got you, let me double-check

Customer Replay

wnt forward now checking for updates

After checking updates, try to skip all the pages, if it's possible.

Customer Replay

what would happen if i create new account would i still be able to access my staff or will eberything be gone? instead of using my old gmail i used for my phone?
*everything

It's unnecessary to make another account.

Customer Replay

okay, waiting on it checking for updates
back to account added my gmail
will go next

By the way, could you there just skip choosing Gmail account?

Customer Replay

says you can add and remove accounts later by going to settings >accounts

Customer Replay

back to page choose a backup to restore my phone or tablet

Did you have a "Protect your phone" page?

Customer Replay

then right down the bottom on my elft side screen says don't restore
No didn't come across that page

We can choose "don't restore". Because we don't have a possibility to enter by using PIN code, and the second variant is not convenient.
Did I review it correct?

Customer Replay

yeap il try don't restore

Okay, keep me tuned

Customer Replay

says protect your phone prevent others from using this phone without your permission by activating device protaction features

I believe you can use one or just skip and make it afterwards.

Customer Replay

yeap clicked on skip just waiting now
on page adding finishing touches

Good to see!

Customer Replay

on page sign into your samsung account should i skip?

Try to log in there.

Customer Replay

okay

Keep me tuned, *****!

Customer Replay

says protect your data with two-step verification set up now, not now option?

Yes, not now.

Customer Replay

it says it is required at the bottom of screen says close

Try pressing "Close"

Customer Replay

Back to page sign in to your samsung account or skip

Okay, so the loop it is :)

Customer Replay

lol skip it is

Try to sign in.
You did? :)

Customer Replay

okay
sorry no i'll try login again

Fine, keep me tuned :)

Customer Replay

shoul d i just try set up? or

If it's possible to skip, try skipping, if it turns you back, there's no other way.

Customer Replay

says also don't show for 7days should i click on that then not now and see what happens?or
didn't work took me back to sign in :-)

Don't show for 7 days? Is that the message it shows?

Customer Replay

yeap tried it didn't work

So, that's the way, I suppose.
Try doing that one.

Customer Replay

try witch 1 sorry :-)

Could you please send which options does it have one more time?

Customer Replay

says get started or not now

"Not now" didn't work or you hadn't pressed that one?

Customer Replay

yeap tried it didn't work at all

So "Get started"

Customer Replay

okay

Tell me, what will appear next.

Customer Replay

asked for my phone number witch i did add next page was it had sent a code to number but i cannot see anything come through with a code to my number

Oh, I see. Was there any additional option?

Customer Replay

says extended time or edit phone number

Okay, is there any possibility to use another phone number?

Customer Replay

yeap i can try that

Thanks :)

Customer Replay

sorry just waiting to get a number is a ***** number okay?

For PIN code you mean?

Customer Replay

yeah to get the code cause i wasn't able to on my phone

You should print there a code that arrive on the phone number you added
No other will fit, unfortunately

Customer Replay

okay how do i print the code

Did you enter another phone number that is available?
You should recieve on that one phone a code number to enter on your's phone

Customer Replay

no hadn't yet still waiting on the person to give me their number so i can enter it in

So, you need to wait, unfortunately. It's the only way now

Customer Replay

got the number they had forgotten their number and i lost it on my phone so ima add it in now

Okay then, *****!

Customer Replay

done added it got the code, It took me back to signing into my accout account again

Got it.
No skip possibilities so far there?

Customer Replay

says all done
all finished

So you have to login anyways?

Customer Replay

a notification popped up saying bring back data from old device
completeing set up

So you can now operate with a phone?
Noted!

Customer Replay

yeap then it took me to my screen on my phone
yeap can operate now
no more screen lock

So now we should try to recover that info?

Customer Replay

yes please

  1. Open Settings, scroll down to Clound And Account
  2. Then open Backup And Restore --> Backup Settings and sign in your Samsung Account.
  3. After logging in, choose every data you need and press Backup Now
Customer Replay

okay will do now :-)

Keep me tuned! :)

Customer Replay

it's updating my backup

Customer Replay

it's done

Is everything good now with it? :)

Customer Replay

all my contacts there just not showing photos or messages etc

Oh, bad to see.
Is there anything else I can do for you today?

Customer Replay

there is a notification that says bring data from your old device. Smart switch wonder if that will help bring the rest back

You could try that one!
By the way, at the Backup and Restore you can find a Restore button, which will additionaly can help you to restore some more info!

Customer Replay

okay will gve it a go

Got you :)

Customer Replay

waiting now. Thank you so much for your patience and help really am greatful that your've takin the time to really help me out. Thank you again can;t thank you enough love your service :-)

You're so welcome *****!
Was a pleasure helping you out!
Is there anything else I can do for you today?

Customer Replay

I hope you get a good pay for doing this type of job :-) was nice to meet you and honestly i did ask someone before just the other day didn't really help me that much as much as your've done
No. Thank you :-) that was all

I'm happy that I was able to help you!
Take care of yourself and feel free to write in this chat 24/7!

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