Updated: March 26, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

Need to recover my PIN number

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
I'm sorry, could you specify what do you mean by that?

Customer Replay

I am trying to connect my Roku tv to the internet using a hot pot


May I ask you, are you trying to use Roku TV on your phone or TV?

Customer Replay

on TV
a TCL-Roku TV

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Vladyslav Demianiuk: Alright, could you please try these steps, *****
Press on your remote to open the main screen.
Scroll down and select Settings.
Press the right arrow button and select Network.
Press the right arrow button and select Wireless.
Your TCL Roku TV will start scanning for available wireless network.

Customer Replay


Vladyslav Demianiuk: Take your time. please

Customer Replay


Vladyslav Demianiuk: Alright, So do you see your hotspot network there, *****?

Customer Replay


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Vladyslav Demianiuk: Alright, could you connect it?

Customer Replay

is asking for psw

Vladyslav Demianiuk: Alright, could you enter the hotspot network password?

Customer Replay

yes but it check mark circle with network but a red x for the internet

Vladyslav Demianiuk: Could you send the photo, please?
Vladyslav Demianiuk: To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

and over on to a window this message “unable to connect

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Customer Replay

sent the picture

Ok, waiting for it.
Did you send it to our chat, *****?

Customer Replay

Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 2383892

Got it!
Ok, so it stuck on this step - Checking?

Customer Replay


Have you tried to restart your Network?

Customer Replay

Did u get second picture?

Is it work properly?

Customer Replay


I mean, does your network work properly?

Customer Replay

The second picture is the window that says “Unable to connect to internet
how is it tha connetst to network but not internet?
it connects to internet when use it for the ipad

Most likely the problem is in the Internet connection (Wi-Fi), please try to restart your router.

Customer Replay

I am using a t mobile hot spot that used in the past with this tv
the hot spot tells me is connected to Roku tv

Let`s try to restart your Roku TV

  1. Press on your remote to open the main screen.
  2. Scroll up or down and select Settings.
  3. Press the right arrow button and select System.
  4. Press the right arrow button and select Power.
  5. Press the right arrow button and select System Restart.
  6. Press the right arrow button and select Restart.
Customer Replay

Ok waiting

Let me know how everything is going.

Customer Replay

back to home page

Now try reconnecting it to your internet access point.

Customer Replay


Is it working now?

Customer Replay

you are brilliant

Great! Thank you for the good rate!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Give u 20 out a 10 rating if I coukd

I am so pleased to see your issue got resolved!

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