Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I'm sorry, could you specify what do you mean by that?
I am trying to connect my Roku tv to the internet using a hot pot
May I ask you, are you trying to use Roku TV on your phone or TV?
on TV
a TCL-Roku TV
Vladyslav Demianiuk: Alright, could you please try these steps, *****
Press on your remote to open the main screen.
Scroll down and select Settings.
Press the right arrow button and select Network.
Press the right arrow button and select Wireless.
Your TCL Roku TV will start scanning for available wireless network.
ok
Vladyslav Demianiuk: Take your time. please
done
Vladyslav Demianiuk: Alright, So do you see your hotspot network there, *****?
yes
Vladyslav Demianiuk: Alright, could you connect it?
is asking for psw
Vladyslav Demianiuk: Alright, could you enter the hotspot network password?
yes but it check mark circle with network but a red x for the internet
Vladyslav Demianiuk: Could you send the photo, please?
Vladyslav Demianiuk: To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
and over on to a window this message “unable to connect
Trying
sent the picture
Ok, waiting for it.
Did you send it to our chat, *****?
Yes
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 2383892
Got it!
Ok, so it stuck on this step - Checking?
Yes
Have you tried to restart your Network?
Yes
Did u get second picture?
Is it work properly?
No
I mean, does your network work properly?
The second picture is the window that says “Unable to connect to internet
how is it tha connetst to network but not internet?
it connects to internet when use it for the ipad
Most likely the problem is in the Internet connection (Wi-Fi), please try to restart your router.
I am using a t mobile hot spot that used in the past with this tv
the hot spot tells me is connected to Roku tv
Let`s try to restart your Roku TV
Ok waiting
Let me know how everything is going.
restarted
back to home page
Now try reconnecting it to your internet access point.
Yes!
Is it working now?
you are brilliant
Great! Thank you for the good rate!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Give u 20 out a 10 rating if I coukd
I am so pleased to see your issue got resolved!
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