Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me if you can see the name of the service who charged your wife?
One Microsoft Way MSBILL.INFO
Noted, thank you. Could you please tell me if there's a chance that your family members made any purchases for Xbox or any other services?
Been recharging my wife's card for the past two or three months at different money amount and yes our son had but he said it was canceled and that he removed her card info from his account
Xbox
But yet she keeps getting charged month after month and it was a one time payment that was allowed
Please try following these instructions:
Ok but can she be reimbursed for the charged amounts and have the access closed on tour end as well
Your end
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Microsoft, we provide assistance regarding issues on the platform, but we don't have access to their databases and therefore, can't change anything from our side. However, we're gonna do everything we can to assist you
Ok thanks
Anytime!
Goodbye
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!