Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Could you please tell me if you can see the name of the service who charged your wife?
One Microsoft Way MSBILL.INFO
Noted, thank you. Could you please tell me if there's a chance that your family members made any purchases for Xbox or any other services?
Been recharging my wife's card for the past two or three months at different money amount and yes our son had but he said it was canceled and that he removed her card info from his account
But yet she keeps getting charged month after month and it was a one time payment that was allowed
Please try following these instructions:
Ok but can she be reimbursed for the charged amounts and have the access closed on tour end as well
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