Updated: April 03, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

My wife keeps getting charged for a purchase that she has not authorized

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me if you can see the name of the service who charged your wife?

Customer Replay

One Microsoft Way MSBILL.INFO


Noted, thank you. Could you please tell me if there's a chance that your family members made any purchases for Xbox or any other services?

Customer Replay

Been recharging my wife's card for the past two or three months at different money amount and yes our son had but he said it was canceled and that he removed her card info from his account
But yet she keeps getting charged month after month and it was a one time payment that was allowed

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Please try following these instructions:

  1. Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.
  2. Compare your account with the charge in question and review the list of the common causes below.
  3. If you believe someone has acquired your payment info, contact your payment provider to prevent further charges, then change your Microsoft Account's Payment options.
Customer Replay

Ok but can she be reimbursed for the charged amounts and have the access closed on tour end as well
Your end

We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Microsoft, we provide assistance regarding issues on the platform, but we don't have access to their databases and therefore, can't change anything from our side. However, we're gonna do everything we can to assist you

Customer Replay

Ok thanks

Customer Replay


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