Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Nice to meet you
Could you please tell me the model of your TV?
Customer Reply
V505-H19
Got it
Allow me a moment, please!
Can you please turn off the TV from the power source and turn it back on
Allow me a moment, please!
Can you please turn off the TV from the power source and turn it back on
Customer Reply
I turned it back on
Something changed?
Customer Reply
I hear it but there's no apps
Black screen?
Customer Reply
Yes
Got it
Can you press the 'Menu' button on your VIZIO remote to see if the menu appears?
Can you press the 'Menu' button on your VIZIO remote to see if the menu appears?
Customer Reply
Yes
Thanks
What do you see?
What do you see?
Customer Reply
The title 's of the movies at the very top the bottom is black
Can i ask you to follow this instruction
1. Unplug the power cord from the outlet or the wall (whichever is more accessible).
2. Hold the power button on the side of the TV down for 3-5 seconds.
3. Plug the TV's power cord back in, and power on the TV.
1. Unplug the power cord from the outlet or the wall (whichever is more accessible).
2. Hold the power button on the side of the TV down for 3-5 seconds.
3. Plug the TV's power cord back in, and power on the TV.
Customer Reply
Ok black screen
Okay
Verify the cord is securely connected to the video device and the TV. If a cord comes loose it could cause a display issue.
Verify the cord is securely connected to the video device and the TV. If a cord comes loose it could cause a display issue.
Customer Reply
All cords are secures
Got it
Thanks
Please check your picture mode to see if there is an issue with your TVs settings.
1. Press the Menu button on your VIZIO remote, then choose 'Picture'.
2. The top option will be 'Picture Mode'.
3. Try toggling between different picture modes.
Thanks
Please check your picture mode to see if there is an issue with your TVs settings.
1. Press the Menu button on your VIZIO remote, then choose 'Picture'.
2. The top option will be 'Picture Mode'.
3. Try toggling between different picture modes.
Customer Reply
It Calibrated
Got it
We need to reset the TV to factory settings.
We need to reset the TV to factory settings.
Customer Reply
Ok
Press the menu button on your VIZIO remote, and choose System > Reset & Admin > Reset to Factory Settings. In some models it may be under the 'Help' option instead of 'System'
Customer Reply
So do I reboot it
Yes
Let me know when you're done
Let me know when you're done
Customer Reply
I rebooted it the power is of so do turn it back on or Waite til It come back on
The TV must turn back on and the Setup App process must begin.
Customer Reply
The apps are on
Great
So the TV is working fine now?
So the TV is working fine now?
Customer Reply
I have to sign again if so I forgot my password
Do you mean VIZIO account?
Customer Reply
Vizo doesn't have an account right
So what account do you mean?
Customer Reply
I'm sorry I'm thinking Netflix forgive me
Have you forgotten your netflix password?
Customer Reply
I had to do another one with them
Do you want to reset the password for netflix?
Customer Reply
I done it befor I call you
We can do it again if you need
Customer Reply
I think I'm good
Good
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No I truly appreciate your help
You are welcome
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Thank you &
HAPPY Holidays
HAPPY Holidays
Happy holidays too
Customer Reply
Good night
And you
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