Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Nice to meet you
Could you please tell me the model of your TV?
V505-H19
Got it
Allow me a moment, please!
Can you please turn off the TV from the power source and turn it back on
I turned it back on
Something changed?
I hear it but there's no apps
Black screen?
Got it
Can you press the 'Menu' button on your VIZIO remote to see if the menu appears?
Thanks
What do you see?
The title 's of the movies at the very top the bottom is black
Can i ask you to follow this instruction
Ok black screen
Okay
Verify the cord is securely connected to the video device and the TV. If a cord comes loose it could cause a display issue.
All cords are secures
Got it
Thanks
Please check your picture mode to see if there is an issue with your TVs settings.
It Calibrated
Got it
We need to reset the TV to factory settings.
Press the menu button on your VIZIO remote, and choose System > Reset & Admin > Reset to Factory Settings. In some models it may be under the 'Help' option instead of 'System'
So do I reboot it
Yes
Let me know when you're done
I rebooted it the power is of so do turn it back on or Waite til It come back on
The TV must turn back on and the Setup App process must begin.
The apps are on
Great
So the TV is working fine now?
I have to sign again if so I forgot my password
Do you mean VIZIO account?
Vizo doesn't have an account right
So what account do you mean?
I'm sorry I'm thinking Netflix forgive me
Have you forgotten your netflix password?
I had to do another one with them
Do you want to reset the password for netflix?
I done it befor I call you
We can do it again if you need
I think I'm good
Good
Is there anything else I can do for you today?
No I truly appreciate your help
You are welcome
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Thank you &
HAPPY Holidays
Happy holidays too
Good night
And you
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!