Created: January 6, 2023

My TV is showing a black screen but I hear the movie

Last Edit: January 6, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Could you please tell me the model of your TV?
Customer Reply
V505-H19Vizio TV
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it
Allow me a moment, please!
Can you please turn off the TV from the power source and turn it back on
Customer Reply
I turned it back on
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Something changed?
Customer Reply
I hear it but there's no apps
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Black screen?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it
Can you press the 'Menu' button on your VIZIO remote to see if the menu appears?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thanks
What do you see?
Customer Reply
The title 's of the movies at the very top the bottom is black
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Can i ask you to follow this instruction
1. Unplug the power cord from the outlet or the wall (whichever is more accessible).
2. Hold the power button on the side of the TV down for 3-5 seconds.
3. Plug the TV's power cord back in, and power on the TV.
Customer Reply
Ok black screen
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay
Verify the cord is securely connected to the video device and the TV. If a cord comes loose it could cause a display issue.
Customer Reply
All cords are secures
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it
Thanks
Please check your picture mode to see if there is an issue with your TVs settings.
1. Press the Menu button on your VIZIO remote, then choose 'Picture'.
2. The top option will be 'Picture Mode'.
3. Try toggling between different picture modes.
Customer Reply
It Calibrated
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it
We need to reset the TV to factory settings.
Customer Reply
Ok
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Press the menu button on your VIZIO remote, and choose System > Reset & Admin > Reset to Factory Settings. In some models it may be under the 'Help' option instead of 'System'
Customer Reply
So do I reboot it
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Yes
Let me know when you're done
Customer Reply
I rebooted it the power is of so do turn it back on or Waite til It come back on
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
The TV must turn back on and the Setup App process must begin.
Customer Reply
The apps are on
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great
So the TV is working fine now?
Customer Reply
I have to sign again if so I forgot my password
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you mean VIZIO account?
Customer Reply
Vizo doesn't have an account right
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
So what account do you mean?
Customer Reply
I'm sorry I'm thinking Netflix forgive me
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Have you forgotten your netflix password?
Customer Reply
I had to do another one with them
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you want to reset the password for netflix?
Customer Reply
I done it befor I call you
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
We can do it again if you need
Customer Reply
I think I'm good
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Good
Is there anything else I can do for you today?
Customer Reply
No I truly appreciate your help
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
You are welcome
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Thank you &
HAPPY Holidays
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Happy holidays too
Customer Reply
Good night
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
And you

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