My scanner does notwork, says that the scanner is not available

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
What is the make and model of your scanner?

How is your scanner connected to the device? Is it a Wire or Wi-Fi?

Please do the following:
1. Navigate to https://support.hp.com/au-en/help/printscandoctor
2. Click on the Green "Download Print and Scan Doctor" button.
3. After the download is completed - open the file and complete the install
4. When the app is launched - follow the instructions in order to check the scanner issues
Give me a note if something is unclear, or if any additional assistance is needed.

This is the official HP app. In case it will not be able to fix the problem - it will show up the exact error code we can use to find the exact root cause.

It will be shown in the app.