Updated: March 10, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

My scanner does notwork, says that the scanner is not available

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is the make and model of your scanner?

Customer Replay

HP ENVY6000e


How is your scanner connected to the device? Is it a Wire or Wi-Fi?

Customer Replay


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Please do the following:

  1. Navigate to https://support.hp.com/au-en/help/printscandoctor
  2. Click on the Green "Download Print and Scan Doctor" button.
  3. After the download is completed - open the file and complete the install
  4. When the app is launched - follow the instructions in order to check the scanner issues

Give me a note if something is unclear, or if any additional assistance is needed.

Customer Replay

I have tried this several times. There are many troubleshooter HO apps but none of them seem to work???

This is the official HP app. In case it will not be able to fix the problem - it will show up the exact error code we can use to find the exact root cause.

Customer Replay

OK I will try again but I have not seen any code??

It will be shown in the app.

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