Hello, thank you for using Howly. Iโll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you have an HP Smart app on your phone?
No
Okay
Do you have Wi-Fi and power buttons on the backside of your printer?
yes
but I am using wireless connection
that hasn't worked
Isn't there any error code? Just yellow light?
you got it
no error code just yellow light
Okay
Have you tried to unplug your printer and plug it back in?
have tried turning off n theback of the printer will now unplug it
I have now closed the lid and willl plug it in now
Okay
now got a green light and now a blue .
Okay, is it connected to your computer?
It is now working. thankyou for your help
Nice!
Can I help you with something else?
no thanks . job done . good bye
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