Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you have an HP Smart app on your phone?
Do you have an HP Smart app on your phone?
Customer Reply
No
Okay
Do you have Wi-Fi and power buttons on the backside of your printer?
Do you have Wi-Fi and power buttons on the backside of your printer?
Customer Reply
yes
but I am using wireless connection
but I am using wireless connection
1. To start your HP printer must be powered off, if it is not just press the Power Button once to Turn Off ENVY 6032.
2. Next, open Cartridge Access Door and keep it that way.
3. Now, press both the Wi-Fi Button and Power Key located on the backside of HP ENVY 6032.
4. Hold it for 3 seconds.
5. Factory reset is complete, when HP printer restarts it will be ready to work.
2. Next, open Cartridge Access Door and keep it that way.
3. Now, press both the Wi-Fi Button and Power Key located on the backside of HP ENVY 6032.
4. Hold it for 3 seconds.
5. Factory reset is complete, when HP printer restarts it will be ready to work.
Customer Reply
that hasn't worked
Isn't there any error code? Just yellow light?
Customer Reply
you got it
no error code just yellow light
no error code just yellow light
Okay
Have you tried to unplug your printer and plug it back in?
Have you tried to unplug your printer and plug it back in?
Customer Reply
have tried turning off n theback of the printer will now unplug it
Okay, thank you. Try to wait for about a minute then plug it back in
Customer Reply
I have now closed the lid and willl plug it in now
Okay
Customer Reply
now got a green light and now a blue .
Okay, is it connected to your computer?
Customer Reply
It is now working. thankyou for your help
Nice!
Can I help you with something else?
Can I help you with something else?
Customer Reply
no thanks . job done . good bye
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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