Updated: March 17, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

MY PHONE SAMSUNG S21 IS LOCKED AND I CAN'T UNLOCK IT

I FORGOT MY PIN NUMBER
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Then we need to do a factory reset, but it means that all your data will be deleted
Are you ready to do it?

Customer Replay

YES I KNOW BUT I NEED TO BE ABLE TO USE MY PHONE.
I'M READY
DO YOU NEED MY REFERENCE NUMBER?

author

No, thank you

Customer Replay

I CAN STILL TAKE CALLS BUT CAN'T DO ANYTHING ELSE

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author

I appreciate your details, your instruction is almost done, one more second, please

Customer Replay

OK

author
  1. First, please, turn off your phone. Then press and hold the Volume Up simultaneously. Wait for the OS to run.
  2. From the Installing System Update screen, use the Volume Up/Down button to move and the power button to select the Wipe Data/Factory Reset option.
  3. Select YES to delete all user data then wait for a few minutes to complete the factory data reset process. Reboot the device and then you can go on the setup process if needed.


Below I attach a screenshot of how it looks:

image

Customer Replay


DO I HOLD BOTH DOWN?

author

Yes, exactly

Customer Replay

IT POWERED BACK UP

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author

Okay
Follow the instruction upper, please 👆

Customer Replay

NO OS. BROUGHT MY HOME SCREEN BACK UP
ITS NOT LETTING ME SHUT POWER OFF

author

Have you pressed and hold the Volume Up, Power and Home/Bixby buttons simultaneously?

Customer Replay

YES

author

Just turn it off like you always did, please

Customer Replay

OK NOW ITS STARTING TO POWE BACK UP
NOW BACK TO MY HOME SCREEN

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author

So you don`t see Installing System Update screen, right?

Customer Replay

NO

author

Okay
Could you connect your phone to the computer, please?

Customer Replay

YES JUST A MIN

author

Sure, take your time

Customer Replay

OK ITS PLUGGED IN

author

Okay, please, hold the volume down and power buttons
Till your screen turns off
When the screen turns off, release the volume down key and while holding the power button, press and hold the volume up button.
HardReset.info: Release the held buttons when the SAMSUNG logo appears. The recovery mode menu will appear after a while.

Customer Replay

DO YOU WANT ME TO POWER OFF ? I DID AND MY LOCK SCEERN COMES BACK UP

author

You need to do these steps quickly one after another:

  1. Hold the volume down and power buttons till your screen turns off
  2. When the screen turns off, release the volume down key and while holding the power button, press and hold the volume up button.
  3. Release the held buttons when the SAMSUNG logo appears. The recovery mode menu will appear after a while.
Customer Replay

ITS MY LOCK SCREEN EVERYTIME I POWER IT OFF

author

Does the screen go off when you hold the volume down and power buttons?

Customer Replay

OK LOGO

author

Perfect!
Did the recovery mode menu appear?

Customer Replay

NOW ITS BACK TO MY LOCK SCREEN

author

So, let's begin from the start
Does the screen go off when you hold the volume down and power buttons?

Customer Replay

ITS OFF
LOGO JUST CAME UP
LOCK SCREEN UP

author

Between these steps, you need to hold the power button all the time, don`t release it, please
Just change the volume down key to the volume up button, but continue to hold the power button

  1. Hold the volume down and power buttons till your screen turns off
  2. When the screen turns off, release the volume down key and while holding the power button, press and hold the volume up button.
Customer Replay

WHEN THE LOGO COMES UP AND I CAN POWER OFF OR RESET. WHAT DO YOU WANT ME TO CLICK ON

author

Tap "Reset", please

Customer Replay

OK I KNOW HAVE A BLUE SCREEN WITH CUSTOM OS

Customer Replay

OK LOGO OIUP

author

Please, go to Wipe data/factory reset and press power key to select.
And then choose Factory data reset
When the procedure is complete, use the Reboot system to turn on the device.

Customer Replay

I HELD VOLUME UP BLUE SCREEN UP NOW THERES IT SAYS DOWNLOADINHG

author

Have you seen the option Wipe data/factory reset?

Customer Replay

NO

author

Tell me what you see when the downloading is over, please

Customer Replay

I JUST HIT RESET ON THEV LOGO AND MY SCREEN WENT BLACK
PUSH POWER BUTTON AND MY LOCK SCREEN COMES BACK UP

author

*****, please, try it one more time, carefully following the instruction:
Between these steps, you need to hold the power button all the time, don`t release it, please
Just change the volume down key to the volume up button, but continue to hold the power button

  1. Hold the volume down and power buttons till your screen turns off
  2. When the screen turns off, release the volume down key and while holding the power button, press and hold the volume up button.
Customer Replay

MY AIRPLANE MODE IS ON IN MYN PULL DOWN SCREEN AND I CANT GET IT TURNED OFF

author

It doesn`t matter

Customer Replay

NOW I HAVE A BLACK SCREEN IT SAYS ANDROID RECOVERY

author

Do you see options there?

Customer Replay

IT SAYS REBOOT SYSTEM NOW.

author

You need to find Wipe data/factory reset
Or Factory data reset

Customer Replay

OK I DID THAT NOW HOW DO I CHOOSE IT
HOLD DOWN POWER BUTTON?

author

Press power key to select.

Customer Replay

I DID

author

What is happening now?

Customer Replay

NOW MY PHONE SHUT OFF

author

Is it loading or something?

Customer Replay

NO, IM STILL TRYING TO GET IT OFF BLUE SCREEN, MY SONS HERE NOW I WILL HAVE HIM DO IT

author

What do you mean "GET IT OFF BLUE SCREEN"?
Could you describe, please, what you see now on the screen?

Customer Replay

GIVE ME ONE MIJN
MUNUTE

author

Okay, sure, take your time

Customer Replay

I THINK I GOT IT.
ITS RESTARTING NOW

author

Okay, perfect!
Tell me when it ends, please

Customer Replay

10-4

author

Could you specify, please, what are these numbers?

Customer Replay

THATS JUST ME SAYING OK

author

Oh, got it ☺️

Customer Replay

ITS DONE

author

Perfeeeect!
Is everything clear now?

Customer Replay

THANK YOU VERY MUCH IT IS

author

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

I SHOULD BE GOOD

author

I am so pleased to see your issue got resolved!

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Our expert Rostyslav is online and ready to resolve your issues
691 resolved issues
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