Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
You can use the volume key shortcut to turn TalkBack off.
1. On the side of your device, find both volume keys.
2. Press and hold both volume keys for 3 seconds.
3. To confirm that you want to turn TalkBack off, press both volume keys again for 3 seconds.
You can use the volume key shortcut to turn TalkBack off.
1. On the side of your device, find both volume keys.
2. Press and hold both volume keys for 3 seconds.
3. To confirm that you want to turn TalkBack off, press both volume keys again for 3 seconds.
Customer Reply
I was on my OPPO phone and somehw got into Talk Back tutorial and cant get out, It won;t let me do anything.
Please try following the instructions above
Customer Reply
I did and it is still on.
Could you please clarify, is your phone screen frozen right now?
Customer Reply
yes
Have you tried rebooting it?
Customer Reply
I can't get it to turn off.
Press and hold On/Off. Simultaneously, press and hold the Top volume key until your phone turns off. Press On/Off to turn on your phone again.
Customer Reply
It is still talking
Has the phone not started rebooting?
Customer Reply
it did but when it came back ob it is still yalking
Is the screen still frozen?
Customer Reply
should I have kept holding the top volume key while it rebooted?
yes
still frozen
yes
still frozen
Try turning it off again and waiting a few minutes
Customer Reply
should I hold the top voue key while i turn it back on?
No, you don't have to
Customer Reply
is this long enough to wait?
A few minutes
Customer Reply
I just turned it back on and it is still talking.
Please try the instructions above again
1. On the side of your device, find both volume keys.
2. Press and hold both volume keys for 3 seconds.
3. To confirm that you want to turn TalkBack off, press both volume keys again for 3 seconds.
1. On the side of your device, find both volume keys.
2. Press and hold both volume keys for 3 seconds.
3. To confirm that you want to turn TalkBack off, press both volume keys again for 3 seconds.
Customer Reply
Did not work
Please try swiping the screen with two fingers
Customer Reply
it says on the screen to Swipe up to unlock like it always does but there is a green box around it and it won't unlock.
Got it
Customer Reply
screen is unfrozen.How do i get to settings?
You can' t see the settings on the screen?
Customer Reply
I seeI see the settings icon but the green box is around it and I can't get it to open.
You need to hold the screen for the settings icon to appear
Select the icon and then double click on it
Select the icon and then double click on it
Customer Reply
I am into settings.
Select Accessibility and then TalkBack
Customer Reply
can't find accessibility. is it under system settings?
Tap on Additional settings.
Customer Reply
there is no additional settings. My wifi is off, Should it be on
Try turning it on
Customer Reply
won't turn on.
Can you please tell me what other settings you see?
Customer Reply
there is a box that says software update. New version available.
You do not need to update your system now
Please swipe the screen down in the settings menu
Please swipe the screen down in the settings menu
Customer Reply
wifi, mobile network, bluetooth, connection & sharing,personalisations, home screen & lock screen, display & brightness, sound & vibration, notification & status bar, password & security, privacy, , safety & emergency, battery, apps, location, special features, digital wellbeing & parental controls, system settings, about device, users & accounts, google
Settings should be under language and region
Customer Reply
ther is no lanuage and region
Did you swipe the screen down in the settings menu?
Customer Reply
yes
Please tell me the full model of your phone
Customer Reply
CPH2251
OPPO Reno6 5G
OPPO Reno6 5G
Thank you
Can you see the convenience tool?
Can you see the convenience tool?
Customer Reply
on The settings menu
Yes
Customer Reply
no, I don' see it.
what does it look like?
what does it look like?
Please tap on special features
Customer Reply
ok
done
done
Then swipe down again
Customer Reply
done
Can you see Accessibility?
Customer Reply
no
Do you see the options kind of in a gray box?
Customer Reply
gestures & motions, Screenshot, screen recording
There are no options below that?
Customer Reply
o
no
no
Could you type TalkBack in the settings search box?
Customer Reply
back on the settings menu
Yes
Customer Reply
don't have an keyboard
Yes I do
Yes I do
Did the keyboard appear?
Customer Reply
yes
Great, have you entered TalkBack?
Customer Reply
system settings>accessibility>TalkBack is an option
Please tap on it
Customer Reply
done
Do you see the disable function?
Customer Reply
no but onother options it says off. maybe this will too?
Yes!
Customer Reply
i think it is off.
the little oval on the right went from green to gray
the little oval on the right went from green to gray
Try entering the main menu
Customer Reply
done. I can go where ever I want.
This is great news!
Customer Reply
it is also connectiong to my internet,
Thank you so muc. You are very patient.
Thank you so muc. You are very patient.
I am so pleased to see your issue got resolved!
I'm really glad I could help you.😊
I'm really glad I could help you.😊
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